ShipEngine incident

Issues Creating Labels and Getting Rates for UPS - "(403) Forbidden"

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on December 15, 2025 affecting UPS US, lasting 15d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 02:30 PM UTC
Resolved
Dec 30, 2025, 05:32 PM UTC
Duration
15d 3h
Detected by Pingoru
Dec 15, 2025, 02:30 PM UTC

Affected components

UPS US

Update timeline

  1. investigating Dec 15, 2025, 06:53 PM UTC

    We are receiving intermittent reports of the error "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden" when getting rates and creating labels for UPS. We are currently investigating into the issue and coordinating with UPS.

  2. resolved Dec 30, 2025, 05:32 PM UTC

    This incident has been resolved.