ShipEngine experienced a minor incident on May 22, 2026 affecting FedEx US, lasting 34d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 04:55 PM UTC
We are aware of an issue impacting label generation for FedEx from ShipStation for certain users. We are investigating this, and will provide an update once there is additional information.
- identified May 22, 2026, 09:55 PM UTC
We have confirmed that the issue is related to an ongoing issue with the carrier. We will provide an additional update once the issue has been resolved.
- identified May 26, 2026, 02:09 PM UTC
FedEx Continues to report issues with their API. We will provide another update once there is further information.
- identified May 27, 2026, 09:06 PM UTC
We are continuing to work with FedEx to find a resolution. The specific error is "Unable to create FedEx shipment. We apologize for the inconvenience. This action cannot be completed at this time. Please try again later.."