ShipEngine experienced a major incident on May 12, 2026 affecting ShipEngine API Dashboard, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine API Dashboard
Update timeline
- investigating May 12, 2026, 05:00 PM UTC
We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully. We are investigating the underlying cause.
- identified May 12, 2026, 05:16 PM UTC
An outage with a third party service provider has been identified as the cause of account dashboard login issues. We are working with the provider to restore functionality.
- monitoring May 12, 2026, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 08:02 PM UTC
This incident has been resolved.