ShipEngine incident

Account Dashboard Access Issues

Major Ongoing View vendor source →

ShipEngine is currently experiencing a major incident affecting ShipEngine API Dashboard, which began 24 min ago. The vendor's full update timeline is below.

Started
May 12, 2026, 05:00 PM UTC
Resolved
Ongoing
Duration
● 23m
Detected by Pingoru
May 12, 2026, 05:00 PM UTC

Affected components

ShipEngine API Dashboard

Update timeline

  1. investigating May 12, 2026, 05:00 PM UTC

    We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully. We are investigating the underlying cause.

  2. identified May 12, 2026, 05:16 PM UTC

    An outage with a third party service provider has been identified as the cause of account dashboard login issues. We are working with the provider to restore functionality.