ShipEngine incident

Delay in receiving the tracking statuses from Royal Mail and Parcel Force

Notice Resolved View vendor source →

ShipEngine experienced a notice incident on August 26, 2026 affecting Royal Mail, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 03:03 PM UTC
Resolved
Aug 26, 2026, 03:26 PM UTC
Duration
22m
Detected by Pingoru
Aug 26, 2026, 03:03 PM UTC

Affected components

Royal Mail

Update timeline

  1. investigating Aug 26, 2026, 03:03 PM UTC

    We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.

  2. identified Aug 26, 2026, 03:05 PM UTC

    The issue is on the carrier's side, and they are trying to resolve it.

  3. resolved Aug 26, 2026, 03:26 PM UTC

    We started receiving statuses from the carrier.