ShipEngine incident

Royal Mail and Parcel Force performance degradation

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on July 24, 2026 affecting Royal Mail, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 09:40 AM UTC
Resolved
Jul 24, 2026, 11:19 AM UTC
Duration
1h 39m
Detected by Pingoru
Jul 24, 2026, 09:40 AM UTC

Affected components

Royal Mail

Update timeline

  1. investigating Jul 24, 2026, 09:40 AM UTC

    We are currently seeing performance degradation when calling the Royal Mail and Parcel Force APIs.

  2. monitoring Jul 24, 2026, 09:56 AM UTC

    Carrier was contacted and is reviewing the issue on his side.

  3. resolved Jul 24, 2026, 11:19 AM UTC

    The carrier solved the issue on his side, and the performance went back to normal.