ShipEngine Outage History
ShipEngine is up right nowPingoru has recorded 54 incidents for ShipEngine: 35 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 26 of 720 (4%) |
| May 2026 | 4 | 227 of 744 (30%) |
| June 2026 | 3 | 125 of 720 (17%) |
| July 2026 | 4 | 5 of 744 (1%) |
| August 2026 | 3 | 2 of 744 (0%) |
| September 2026 | 4 | 137 of 720 (19%) |
| October 2026 | 1 | 5 of 525 (1%) |
Incidents, newest first
Notice December 8, 2025 UPS Potential High Volume 32d 7h
Started Dec 08, 2025, 02:22 PM UTC· resolved Jan 09, 2026, 09:55 PM UTC
- monitoring Dec 08, 2025, 02:22 PM UTC
The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025 Learn more.
- resolved Jan 09, 2026, 09:55 PM UTC
This incident has been resolved.
Major December 5, 2025 Dashboard Login Issues 27m ShipEngine API, ShipEngine.com (website), ShipEngine API Dashboard
Started Dec 05, 2025, 09:08 AM UTC· resolved Dec 05, 2025, 09:35 AM UTC
- investigating Dec 05, 2025, 09:08 AM UTC
There are issues logging into the dashboard due to an outage currently affecting Cloudflare https://www.cloudflarestatus.com/. We are closely monitoring the issue. It can also impact some of the carrier API.
- monitoring Dec 05, 2025, 09:20 AM UTC
Cloudflare implemented the fix on their side: Monitoring - A fix has been implemented and we are monitoring the results. Dec 05, 2025 - 09:12 UTC
- resolved Dec 05, 2025, 09:35 AM UTC
This incident has been resolved. Cloudflare implemented the fix on their side and it solved the issue.
Notice November 7, 2025 UPS Aircraft Accident Impacts 62d 23h UPS US
Started Nov 07, 2025, 10:13 PM UTC· resolved Jan 09, 2026, 09:54 PM UTC
- monitoring Nov 07, 2025, 10:13 PM UTC
An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.
- resolved Jan 09, 2026, 09:54 PM UTC
This incident has been resolved.
Major October 20, 2025 AWS Outage Impacting Overall Performance 23h 46m ShipEngine API, ShipEngine.com (website), ShipEngine API Dashboard
Started Oct 20, 2025, 03:48 PM UTC· resolved Oct 21, 2025, 03:35 PM UTC
- identified Oct 20, 2025, 03:48 PM UTC
ShipStation API is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: https://health.aws.amazon.com/health/status?path=service-history
- resolved Oct 21, 2025, 03:35 PM UTC
This incident has been resolved.
Major September 23, 2025 carrier_id and warehouse-id not found errors when rating and creating labels 2h 43m ShipEngine API
Started Sep 23, 2025, 02:09 PM UTC· resolved Sep 23, 2025, 04:52 PM UTC
- investigating Sep 23, 2025, 02:09 PM UTC
We are investigating reports of the following errors being returned at a high rate when attempting to get rates and create labels: "carrier_id xxxxxxx not found" "warehouse_id yyyyyyy not found"
- monitoring Sep 23, 2025, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 04:52 PM UTC
This incident has been resolved.
Notice September 5, 2025 Canada Post: International Shipments to the US 20d 17h
Started Sep 05, 2025, 07:31 PM UTC· resolved Sep 26, 2025, 01:13 PM UTC
- monitoring Sep 05, 2025, 07:31 PM UTC
Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.
- monitoring Sep 15, 2025, 02:24 PM UTC
Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.
- resolved Sep 26, 2025, 01:13 PM UTC
This incident has been resolved.
Minor August 14, 2025 UPS Rating Inconsistencies 1h 1m UPS US
Started Aug 14, 2025, 03:35 PM UTC· resolved Aug 14, 2025, 04:36 PM UTC
- investigating Aug 14, 2025, 03:35 PM UTC
We are aware of an issue impacting rates provided by UPS when generating rates and labels. This is currently encountered when attempting to get rates and create labels for some UPS accounts. This status will be updated as additional information is made available or a resolution is implemented.
- monitoring Aug 14, 2025, 04:10 PM UTC
We are seeing improved performance at this time, and we are continuing to monitor this issue.
- resolved Aug 14, 2025, 04:36 PM UTC
This incident has been resolved.
Minor August 12, 2025 Poor performance and time outs reported on multiple endpoints. 1h 3m ShipEngine API
Started Aug 12, 2025, 04:01 PM UTC· resolved Aug 12, 2025, 05:05 PM UTC
- investigating Aug 12, 2025, 04:01 PM UTC
We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses on multiple endpoints. This is currently encountered primarily when attempting to get rates and create labels but has been reported on other endpoints as well. This status will be updated as additional information is made available or a resolution is implemented.
- identified Aug 12, 2025, 04:15 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 12, 2025, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2025, 05:05 PM UTC
This incident has been resolved.
Major August 1, 2025 Purolator Create Label Errors 10h 55m Purolator Canada
Started Aug 01, 2025, 08:14 AM UTC· resolved Aug 01, 2025, 07:10 PM UTC
- investigating Aug 01, 2025, 12:02 PM UTC
The error " The request failed with HTTP status 401: Unauthorized." continues to be observed intermittently during some instances of Purolator label creation.
- resolved Aug 01, 2025, 09:57 PM UTC
This incident has been resolved.
Notice July 31, 2025 USPS Create Label Errors –
Started Jul 31, 2025, 12:00 PM UTC· resolved Jul 31, 2025, 12:00 PM UTC
- resolved Jul 31, 2025, 02:54 PM UTC
"A shipping carrier error occurred: Invalid Request" errors occuring for USPS create label requests.
Notice June 25, 2025 Canada Post Scheduled Service Interruption 6d 17h Canada Post
Started Jun 25, 2025, 09:58 PM UTC· resolved Jul 02, 2025, 03:52 PM UTC
- monitoring Jun 25, 2025, 09:58 PM UTC
Effective Monday, June 30th at 6 PM ET, to Wednesday, July 2nd at 7 AM ET, Canada Post will undergo a scheduled outage due to a system upgrade. Unavailable services during this time include: - No shipping labels - No return labels - No tracking - canadapost.ca will be offline For detailed updates: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/closures-and-service-interruptions-list.page
- resolved Jul 02, 2025, 03:52 PM UTC
This maintenance has concluded
Notice June 23, 2025 DHL Express Canada Updates 63d
Started Jun 23, 2025, 09:23 PM UTC· resolved Aug 25, 2025, 09:52 PM UTC
- monitoring Jun 23, 2025, 09:23 PM UTC
Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.
- resolved Aug 25, 2025, 09:52 PM UTC
This incident has been resolved.
Minor June 23, 2025 Timeouts encountered when getting rates 1h 55m ShipEngine API
Started Jun 23, 2025, 05:50 PM UTC· resolved Jun 23, 2025, 07:46 PM UTC
- investigating Jun 23, 2025, 05:50 PM UTC
We are currently investigating reports of a higher than normal frequency of timeouts encountered when attempting to get rates.
- monitoring Jun 23, 2025, 06:21 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jun 23, 2025, 07:46 PM UTC
This incident has been resolved.
Major June 17, 2025 ShipEngine Sandbox: Inability to rate or create labels via Stamps test carrier 23h 11m Stamps Sandbox
Started Jun 17, 2025, 02:56 PM UTC· resolved Jun 18, 2025, 02:08 PM UTC
- investigating Jun 17, 2025, 02:56 PM UTC
We are investigating reports of 400 responses being returned for attempts to both get rates and create labels under the sandbox Stamps carrier connection. This issue has not been observed in production.
- identified Jun 17, 2025, 07:59 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 18, 2025, 02:08 PM UTC
This incident has been resolved.
Major June 3, 2025 Disruption of address validation services 1h 26m ShipEngine API
Started Jun 03, 2025, 02:24 PM UTC· resolved Jun 03, 2025, 03:51 PM UTC
- investigating Jun 03, 2025, 02:24 PM UTC
We are currently investigating long response times and 5xx responses returned for attempts to validate addresses in ShipEngine.
- monitoring Jun 03, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 03:51 PM UTC
This incident has been resolved.
Notice May 15, 2025 Canadian Disruption Updates 238d 22h
Started May 15, 2025, 10:57 PM UTC· resolved Jan 09, 2026, 09:54 PM UTC
- monitoring May 15, 2025, 10:57 PM UTC
Canadian Carriers Canada Post: Canada Post and the CUPW have reached agreements in principle but have yet to finalize tentative collective agreements for signing. At this time, strike/lockout activity is suspended. Learn more. UPS: Effective December 7, 2025, and until further notice, UPS has implemented a $1.00 CAD Surge Fee on all Canada Domestic and Import/Export Ground/Air shipments. Purolator:Effective December 8, 2025, Purolator has removed the temporary $15.00 surcharge to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.
- resolved Jan 09, 2026, 09:54 PM UTC
This incident has been resolved.
Notice May 6, 2025 Elevated 500 Status Response –
Started May 06, 2025, 07:30 PM UTC· resolved May 06, 2025, 07:30 PM UTC
- resolved May 06, 2025, 07:51 PM UTC
On 5/6/2025, between approximately 02:24pm to 02:32pm Central, the ShipEngine API returned an elevated rate of 500 status responses. This issue has been resolved.
Major May 2, 2025 API Timeouts 3h 5m ShipEngine API
Started May 02, 2025, 02:15 PM UTC· resolved May 02, 2025, 05:20 PM UTC
- investigating May 02, 2025, 04:03 PM UTC
We are investigating reports of intermittent timeout errors impacting various endpoints.
- investigating May 02, 2025, 04:04 PM UTC
We are continuing to investigate this issue.
- investigating May 02, 2025, 04:06 PM UTC
We are continuing to investigate this issue.
- monitoring May 02, 2025, 05:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 02, 2025, 07:28 PM UTC
This incident has been resolved.
Major March 21, 2025 Unstable support chat functionality 6h 37m Chat Support
Started Mar 21, 2025, 03:40 PM UTC· resolved Mar 21, 2025, 10:17 PM UTC
- investigating Mar 21, 2025, 03:40 PM UTC
There is currently a technical issue preventing most chat messaged from reaching the support team via in-dashboard chat. We are currently working to correct this issue to restore chat capabilities. In the meantime the support team may be reached at [email protected]
- resolved Mar 21, 2025, 10:17 PM UTC
This incident has been resolved.
Minor March 13, 2025 Carrier Issues - Canada Post 18h 9m Canada Post
Started Mar 13, 2025, 09:35 PM UTC· resolved Mar 14, 2025, 03:45 PM UTC
- monitoring Mar 13, 2025, 09:35 PM UTC
ShipEngine is aware of the technical issues impacting Canada Post. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, https://status.canadapost.ca/
- monitoring Mar 13, 2025, 09:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 14, 2025, 03:45 PM UTC
This incident has been resolved.