ShipEngine had 42 outages in the last 2 years totaling 1753h 29m of downtime — averaging 1.7 incidents per month.
There were 42 ShipEngine outages since September 24, 2024 totaling 1753h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.
This incident has been resolved.
We are currently investigating reports of a higher than normal frequency of timeouts encountered when attempting to get rates.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We are investigating reports of 400 responses being returned for attempts to both get rates and create labels under the sandbox Stamps carrier connection. This issue has not been observed in production.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating long response times and 5xx responses returned for attempts to validate addresses in ShipEngine.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
On 5/6/2025, between approximately 02:24pm to 02:32pm Central, the ShipEngine API returned an elevated rate of 500 status responses. This issue has been resolved.
We are investigating reports of intermittent timeout errors impacting various endpoints.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is currently a technical issue preventing most chat messaged from reaching the support team via in-dashboard chat. We are currently working to correct this issue to restore chat capabilities. In the meantime the support team may be reached at [email protected]
This incident has been resolved.
ShipEngine is aware of the technical issues impacting Canada Post. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, https://status.canadapost.ca/
We are continuing to monitor for any further issues.
This incident has been resolved.
There is currently a technical issue preventing ShipEngine users from reaching the support team via in-dashboard chat. We are currently working to correct this issue to restore chat capabilities. In the meantime the support team may be reached at [email protected]
This incident has been resolved.
We are investigating reports of widespread errors when attempting to get rates and creating labels with FedEx. Reports of the error "Delegate to an instance method cannot have null 'this'."
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating reports of 504 timeout errors impacting label generation for FedEx.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue preventing successful UPS label creation in the ShipEngine sandbox test environment. The error message returned is "A shipping carrier error occurred: The Shipper's shipper number cannot be used for the shipment". This does not impact production. The underlying cause has been identified and we are working towards a resolution.
This incident has been resolved.
We are investigating an issue preventing users from successfully accessing their account dashboard. The following error is returned: "Unexpected issue We're encountering an unexpected issue preventing access to the Dashboard. Please try refreshing the page or contact support for immediate help. We appreciate your patience as we address this issue."
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are technical issues impacting DPD UK resulting in carrier API timeouts. We are actively monitoring the status of the issue and will provide updates as they become available.
DPD have confirmed they are working to resolve the issue on their end.
This incident has been resolved.
We are aware of an issue impacting Purolator at this time. We are monitoring this issue, and will provide updates when they become available! You can also monitor the status through Purolator's Status Page: http://status.purolator.com/
This incident has been resolved.
We have received reports of widespread timeouts impacting multiple ShipEngine API endpoints and the account dashboard. Engineering is investigating the cause and working towards a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue causing 400 responses to be returned intermittently when attempting to process UPS requests. The error returned in association with this issue is: "Could not refresh authorization credentials in timely manner."
We are seeing improved performance at this time, and we are working on a permanent resolution for this issue.
This incident has been resolved.