ShipEngine incident

Increased Rate of Timeout Errors

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on February 12, 2026 affecting ShipEngine API, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2026, 06:28 PM UTC
Resolved
Feb 12, 2026, 07:10 PM UTC
Duration
42m
Detected by Pingoru
Feb 12, 2026, 06:28 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Feb 12, 2026, 06:28 PM UTC

    We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

  2. monitoring Feb 12, 2026, 06:46 PM UTC

    We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.

  3. resolved Feb 12, 2026, 07:10 PM UTC

    This incident has been resolved.