Resolved after 42 minutes, affecting ShipEngine API, on February 12, 2026.
We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.
Affected components
ShipEngine API
Update timeline
- investigating Feb 12, 2026, 06:28 PM UTC
We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.
- monitoring Feb 12, 2026, 06:46 PM UTC
We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.
- resolved Feb 12, 2026, 07:10 PM UTC
This incident has been resolved.
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