Affected components
ShipEngine API
Update timeline
- investigating Feb 12, 2026, 06:28 PM UTC
We are aware of an issue causing an increased rate of timeout errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.
- monitoring Feb 12, 2026, 06:46 PM UTC
We have identified the cause of this issue. A fix has been put in place, and we are monitoring the results.
- resolved Feb 12, 2026, 07:10 PM UTC
This incident has been resolved.
Looking to track ShipEngine downtime and outages?
Pingoru polls ShipEngine's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when ShipEngine reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track ShipEngine alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring ShipEngine for free
5 free monitors · No credit card required