ShipEngine incident

Purolator issue with country code recognizing

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on January 28, 2026 affecting ShipEngine API and Purolator Canada, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 10:45 AM UTC
Resolved
Jan 28, 2026, 11:11 AM UTC
Duration
26m
Detected by Pingoru
Jan 28, 2026, 10:45 AM UTC

Affected components

ShipEngine APIPurolator Canada

Update timeline

  1. investigating Jan 28, 2026, 10:45 AM UTC

    Purolator is reporting that users are experiencing a Country Code error when printing labels. The issue is under investigation on the carrier side.

  2. resolved Jan 28, 2026, 11:11 AM UTC

    This incident has been resolved by the carrier.