ShipEngine incident

Issue with Purolator label creation and getting rates

Critical Vendor's status page →

Resolved after 2 hours 23 minutes, affecting Purolator Canada, on July 31, 2026.

monitoring Jul 31, 2026, 12:22 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 31, 2026, 10:32 AM UTC
Resolved
Jul 31, 2026, 12:56 PM UTC
Duration
2h 23m
Detected by Pingoru
Jul 31, 2026, 10:32 AM UTC

Affected components

Purolator Canada

Update timeline

  1. investigating Jul 31, 2026, 10:32 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2026, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 12:56 PM UTC

    This incident has been resolved.

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