ShipEngine incident

Issue with Purolator label creation and getting rates

Critical Resolved View vendor source →

ShipEngine experienced a critical incident on July 31, 2026 affecting Purolator Canada, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 10:32 AM UTC
Resolved
Jul 31, 2026, 12:56 PM UTC
Duration
2h 23m
Detected by Pingoru
Jul 31, 2026, 10:32 AM UTC

Affected components

Purolator Canada

Update timeline

  1. investigating Jul 31, 2026, 10:32 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2026, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 31, 2026, 12:56 PM UTC

    This incident has been resolved.