ShipEngine incident

UPS Aircraft Accident Impacts

Notice Resolved View vendor source →

ShipEngine experienced a notice incident on November 7, 2025 affecting UPS US, lasting 62d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 10:13 PM UTC
Resolved
Jan 09, 2026, 09:54 PM UTC
Duration
62d 23h
Detected by Pingoru
Nov 07, 2025, 10:13 PM UTC

Affected components

UPS US

Update timeline

  1. monitoring Nov 07, 2025, 10:13 PM UTC

    An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.

  2. resolved Jan 09, 2026, 09:54 PM UTC

    This incident has been resolved.