ShipEngine incident

Elevated rate of timeouts

Resolved after 21 hours 10 minutes, affecting ShipEngine API, on April 20, 2026.

investigating Apr 20, 2026, 09:26 PM UTC

We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

Started: Apr 20, 2026, 09:26 PM UTC
Resolved: Apr 21, 2026, 06:36 PM UTC
Duration: 21h 10m
Detected by Pingoru: Apr 20, 2026, 09:26 PM UTC

Affected components

ShipEngine API

Update timeline

investigating Apr 20, 2026, 09:26 PM UTC

We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.
resolved Apr 21, 2026, 06:36 PM UTC

This incident has been resolved

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