ShipEngine incident

Elevated rate of timeouts

Minor Resolved View vendor source →

ShipEngine experienced a minor incident on April 20, 2026 affecting ShipEngine API, lasting 21h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 09:26 PM UTC
Resolved
Apr 21, 2026, 06:36 PM UTC
Duration
21h 10m
Detected by Pingoru
Apr 20, 2026, 09:26 PM UTC

Affected components

ShipEngine API

Update timeline

  1. investigating Apr 20, 2026, 09:26 PM UTC

    We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

  2. resolved Apr 21, 2026, 06:36 PM UTC

    This incident has been resolved