ShipEngine experienced a major incident on December 5, 2025 affecting ShipEngine API and ShipEngine.com (website) and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine APIShipEngine.com (website)ShipEngine API Dashboard
Update timeline
- investigating Dec 05, 2025, 09:08 AM UTC
There are issues logging into the dashboard due to an outage currently affecting Cloudflare https://www.cloudflarestatus.com/. We are closely monitoring the issue. It can also impact some of the carrier API.
- monitoring Dec 05, 2025, 09:20 AM UTC
Cloudflare implemented the fix on their side: Monitoring - A fix has been implemented and we are monitoring the results. Dec 05, 2025 - 09:12 UTC
- resolved Dec 05, 2025, 09:35 AM UTC
This incident has been resolved. Cloudflare implemented the fix on their side and it solved the issue.