Sherweb Outage History

We are currently investigating an issue impacting C2 - Production / P03 . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

We are currently investigating an issue impacting Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to Cumulus. Impact Level: Investigating You may currently experience issues when managing or updating customer subscriptions and services within Cumulus. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 11:30 EDT.

Dear customers and partners, As part of our commitment to providing reliable and secure services, we will be performing scheduled maintenance during the planned change window. Please review the maintenance details below. Maintenance impact No service interruption is expected. Services will be monitored throughout the maintenance activity. In the unlikely event of an issue, updates will be provided on this status page. Maintenance Type Routine updates Note We apologize for any inconvenience this maintenance may cause. If you have any questions or concerns, please do not hesitate to contact us. Best regards, The Sherweb Team

We are investigating a brief issue that affected some Cloud PBX services and may have caused certain SIP phones to lose registration.

Service has been restored; however, a small number of devices may remain unregistered. If your phone is showing "Phone Unregistered", "Service Down", or is unable to place or receive calls, please reboot the device to force a new registration.

We are currently investigating an issue impacting C2 ITSM . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to our C2 ITSM environment Impact Level: Major Outage You may currently be experiencing delay accessing C2 or the inability to login into the environment Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 17:00 EDT Sept 4th

We're currently investigating an issue affecting QBO logins. Some users may also see errors while using the different features inside the application. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue impacting PurelyHR Web site . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

We are currently investigating the cause of the errors when searching or viewing transactions.

We're currently investigating an issue affecting Search. Some users may see errors or be unable to find recently added data. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.

We are currently investigating an issue impacting Cumulus Billing engine. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

We are currently investigating an issue impacting our technical support tools. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to our technical support tools. Impact Level: Investigating You may currently experience longer than expected delays when contacting our different support teams by email, chat or phone. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 11:30 EDT.

This is an update regarding the ongoing disruption to our technical support tools. Impact Level: Investigating You may currently experience longer than normal wait times when contacting our support teams by email, chat, or phone. Customers may also encounter intermittent call failures when attempting to reach our teams. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:30 EDT.

We are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.

We are currently investigating an issue impacting M365 Backup Powered by Veeam - USA & Canada . Impact Level: Investigating Obsereved Behavior : Sharepoint and Onedrive backup jobs may fail to backup some of the objects with the following message : Cannot complete this action. Please try again. Total count of failed items: N Current Progress: The issue is under investigation and we have engaged service provider. Additional information can be found in the following KB article : https://www.veeam.com/kb4793

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will provide our next update by 4 PM EST, July 21st, 2026

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 22nd, 2026

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 24th, 2026

We are currently investigating an issue impacting M365 Purchases via Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

There are currently connectivity issues on the PSTN. This may affect inbound calls to some of our Canadian phone numbers. This is an issue outside of Sherweb's network or control.

A Connectivity partner has made some network adjustments. Inbound calls should now be working properly. If you are still experiencing issues, please reach out to our technical support.

We are aware that some customers are experiencing login issues with QuickBooks Online. Our engineering team are actively investigating to identify and resolve the root cause

We are continuing to investigate this issue.

We are currently investigating an issue affecting July 1st billing for the following products: Afi ConnectSecure HelpGhost NordPass NordStellar H-Sase Brainstorm Impact Level: Partial Outage We’ve identified an issue affecting vendor invoicing for some customers billed on July 1st. Due to missing usage data from June, certain invoices may currently reflect lower-than-expected charges. Current Progress: Our team has identified the potential cause and is currently preparing to implement a fix. Next Update: We will continue to monitor the implementation and will provide our next update by 9am EDT on July 7th.