Sherweb Outage History

We are currently investigating an issue impacting M365 Backup Powered by Veeam - USA & Canada . Impact Level: Investigating Obsereved Behavior : Sharepoint and Onedrive backup jobs may fail to backup some of the objects with the following message : Cannot complete this action. Please try again. Total count of failed items: N Current Progress: The issue is under investigation and we have engaged service provider. Additional information can be found in the following KB article : https://www.veeam.com/kb4793

We are currently investigating an issue impacting Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will provide our next update by 4 PM EST, July 21st, 2026

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 22nd, 2026

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 24th, 2026

We are currently investigating an issue impacting M365 Purchases via Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

There are currently connectivity issues on the PSTN. This may affect inbound calls to some of our Canadian phone numbers. This is an issue outside of Sherweb's network or control.

A Connectivity partner has made some network adjustments. Inbound calls should now be working properly. If you are still experiencing issues, please reach out to our technical support.

We are aware that some customers are experiencing login issues with QuickBooks Online. Our engineering team are actively investigating to identify and resolve the root cause

We are continuing to investigate this issue.

We are currently investigating an issue affecting July 1st billing for the following products: Afi ConnectSecure HelpGhost NordPass NordStellar H-Sase Brainstorm Impact Level: Partial Outage We’ve identified an issue affecting vendor invoicing for some customers billed on July 1st. Due to missing usage data from June, certain invoices may currently reflect lower-than-expected charges. Current Progress: Our team has identified the potential cause and is currently preparing to implement a fix. Next Update: We will continue to monitor the implementation and will provide our next update by 9am EDT on July 7th.

We are currently investigating a synchronization issue affecting the Data Protection with Veeam service. As a result, backup statuses may not have been updated since June 24, and newly created backup jobs may not be immediately visible in the user interface. Please be assured that this issue is limited to the display and synchronization of backup information. All scheduled backups continue to run successfully in the backend, and newly created backup jobs are being processed as expected. Our engineering team is actively working to resolve the issue and restore normal synchronization as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

We are currently investigating an issue impacting Hosted Exchange Outgoing Emails Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to Hosted Exchange . Impact Level: Performance Degraded You may currently be experiencing delays or deferred outgoing emails due to a PTR record-related issue affecting our Hosted Exchange services. Current Progress: Our team is still investigating and working on identifying the cause of the issue. We will continue to monitor the status of service incident and will provide our next update by 3:25pm EDT. Next Update: We will continue to monitor the status of service incident and will provide our next update by 3:25pm EDT.

We are currently investigating an issue impacting Microsoft Exchange. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to Hosted Microsoft Exchange Canada services. Impact Level: Performance Degraded A subset of our may currently be experiencing delays in email delivery, slow webmail (OWA) and ActiveSync performance, as well as possible intermittent connectivity issues. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 8:30pm EST.

Incident Details: We've identified the cause of an issue where Azure RI charges were missing from invoices generated since May 16 (for customers with billing dates from May 15 to today). We're working to remediate the issue and will provide an update as soon as more information is available." If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team

We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information

We are continuing to investigate this issue.

We are currently investigating an issue impacting our FortiSase client. Impact Customers may experience delay in getting responses from our support team Current status Our teams are currently investigating. Next update by 4:15 AM EST.

An issue affecting [FortiSase] services has been identified as of [3:15am ET] . Previous updates We previously reported delay in getting responses from our support team What’s new Our internal team is still investigating the issue with the engineering team Next update by [5:15 AM ET].

An issue affecting [FortiSase] services has been identified as of [3:15am ET] . Previous updates We previously reported delay in getting responses from our support team What’s new Delay in getting responses from our support team is still expected, Our internal team is still investigating the issue with the engineering team. Next update by [7:15 AM ET].

We are currently investigating an issue impacting our services. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

Some customers are seeing an error when attempting to access the Expense Transactions page. We are aware of the issue and are attempting to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.