Sherweb Outage History

Sherweb degraded · 1 active incident View live status →

There were 5 Sherweb outages since April 8, 2026 totaling 175h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sherweb.com

Major May 1, 2026

Quickhelp portal https://app.quickhelp.com Down

Detected by Pingoru
May 01, 2026, 04:55 AM UTC
Resolved
May 01, 2026, 01:01 PM UTC
Duration
8h 6m
Affected: QuickHelpExternal Marketplace ServicesQuickHelp
Timeline · 2 updates
  1. identified May 01, 2026, 04:55 AM UTC

    Dear Customers and Partners, We are currently investigating an issue affecting QuickHelp. Our team is in contact with the support team and actively working toward resolution. We will provide further updates as soon as more information becomes available.

  2. resolved May 01, 2026, 01:01 PM UTC

    QuickHelp services are now working normally again. All issues have been resolved.

Read the full incident report →

Notice April 27, 2026

Unable to access Expense Transactions menu

Detected by Pingoru
Apr 27, 2026, 10:50 AM UTC
Resolved
Apr 27, 2026, 12:21 PM UTC
Duration
1h 31m
Affected: CanadaCanadaCanadaExternal Marketplace ServicesCanada
Timeline · 2 updates
  1. investigating Apr 27, 2026, 10:50 AM UTC

    Some customers are seeing an error when attempting to access the Expense Transactions page. We are aware of the issue and are attempting to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  2. resolved Apr 27, 2026, 12:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2026

Potential issue detected on our services

Detected by Pingoru
Apr 14, 2026, 09:18 PM UTC
Resolved
Apr 14, 2026, 10:12 PM UTC
Duration
54m
Affected: APIMFA: SMSMFA: EmailGeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneral
Timeline · 2 updates
  1. investigating Apr 14, 2026, 09:18 PM UTC

    We are currently investigating an issue impacting Google Workspace on Cumulus. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. resolved Apr 14, 2026, 10:12 PM UTC

    The issue affecting Google Workspace on Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Google services have been restored. and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.

Read the full incident report →

Major April 9, 2026

Incident Closure - Sherweb Helpdesk

Detected by Pingoru
Apr 09, 2026, 12:33 PM UTC
Resolved
Apr 16, 2026, 07:30 AM UTC
Duration
6d 18h
Affected: Sherweb HelpDeskSherweb Hosted ServicesSherweb Hosted Services
Timeline · 6 updates
  1. investigating Apr 09, 2026, 12:33 PM UTC

    We are currently investigating an issue impacting our services. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. investigating Apr 09, 2026, 01:25 PM UTC

    This is an update regarding the ongoing disruption to helpdesk.sherweb.com services. Impact Level: Degraded You may experience intermittent access issues with helpdesk.sherweb.com, including the ability to submit support requests via our portal and view Knowledge Base articles. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Workaround: While we continue to work on resolving this issue, support requests can be submitted via email at [email protected]. Next Update: We will continue to monitor the status of service incident and will provide our next update by 2:25 pm ET.

  3. identified Apr 09, 2026, 01:55 PM UTC

    This is an update regarding the ongoing disruption to Sherweb Helpdesk. Impact Level: Degraded You may experience intermittent access issues with helpdesk.sherweb.com, including the ability to submit support requests via our portal and view Knowledge Base articles. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Workaround: While we continue to work on implementing a fix for this issue, support requests can be submitted via email at [email protected]. Next Update: We will continue to monitor the fix implementation and will provide our next update by 2:55 pm ET.

  4. monitoring Apr 09, 2026, 02:15 PM UTC

    This is an update regarding the ongoing disruption to Sherweb Helpdesk. Impact Level: Recovering You should now be able to access Sherweb Helpdesk services, including the ability to view Knowledge Base articles and submit support requests. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 3:15 pm ET.

  5. resolved Apr 09, 2026, 03:07 PM UTC

    The issue affecting Sherweb Helpdesk has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully adjusted the available resources for the service at 2:10 pm ET, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the full RCA report with you by April 15th. If you are still experiencing service-related issues, please contact our support team for further assistance.

  6. resolved Apr 16, 2026, 07:30 AM UTC

    Below is the post-incident report for the service disruption on Apr 9th 2026 , including what happened, the cause, and the steps taken to prevent recurrence. Summary Date of Incident: Apr 9th 2026 Duration of Outage: 11:58 - 14:31 EST (2h53 minutes) Maximum Impact Level: Degraded Services Impacted: PowerPage/helpdesk.sherweb.com Client Impact: Intermittent 503 error when accessing helpdesk.sherweb.com Root Cause Summary: The incident occurred because our power Page service usage exceeded the available platform capacity, preventing new requests from being processed reliably Resolution Timeline All times are in EST 11:43 Incident detected by our monitoring systems. 12:40: Engineering team isolated the affected service 13:40: A fix was deployed to restore full functionality. Preventative Measures To prevent a recurrence of this specific issue, we are taking the following actions: Strengthening service monitoring to proactively support continued reliability Technical Root Cause The disruption was triggered by our power Page service usage exceeded the available platform capacity. This resulted in Intermittent 503 error when accessing sherweb.helpdesk.com If you are still experiencing service-related issues, please contact our support team for further assistance.

Read the full incident report →

Major April 8, 2026

LastPass - Intermittent Logout Issues for Business Chrome Extension users with “logout on browser close” policy enabled

Detected by Pingoru
Apr 08, 2026, 04:10 AM UTC
Resolved
Apr 08, 2026, 06:39 AM UTC
Duration
2h 29m
Affected: LastPassLastPass - United States
Timeline · 2 updates
  1. identified Apr 08, 2026, 04:10 AM UTC

    Our engineers have identified an issue where a subset of Business Chrome Extension users are being logged out frequently when the extension setting "Logout on browser close" is turned on via policy. A fix has been identified to mitigate the issue and we are actively working to implement this fix. We will provide another update shortly.

  2. resolved Apr 08, 2026, 06:39 AM UTC

    We have confirmed that the issue has been resolved with the latest Chrome extension version 4.152.1. Affected users are advised to upgrade to this version to ensure proper functionality. We will conduct an internal investigation of this issue to help prevent or minimize future recurrence.

Read the full incident report →

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