Sherweb Outage History

Sherweb partial outage · 1 active incident View live status →

Sherweb had 15 outages in the last 2 years totaling 1438h 9m of downtime — averaging 0.6 incidents per month.

There were 15 Sherweb outages since April 8, 2026 totaling 1438h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sherweb.com

Major June 12, 2026

Update: Resolved - Microsoft Exchange

Detected by Pingoru
Jun 12, 2026, 08:16 PM UTC
Resolved
Jun 13, 2026, 08:27 AM UTC
Duration
12h 11m
Affected: Microsoft ExchangeSherweb Hosted ServicesExchange – CanadaSherweb Hosted ServicesSherweb Hosted ServicesMicrosoft ExchangeExchange – CanadaExchange – CanadaMicrosoft ExchangeExchange – CanadaSherweb Hosted ServicesMicrosoft ExchangeSherweb Hosted ServicesMicrosoft ExchangeExchange – CanadaSherweb Hosted ServicesMicrosoft ExchangeExchange – CanadaSherweb Hosted ServicesMicrosoft ExchangeExchange – CanadaSherweb Hosted ServicesMicrosoft ExchangeExchange – CanadaSherweb Hosted ServicesMicrosoft Exchange
Timeline · 4 updates
  1. investigating Jun 12, 2026, 08:11 PM UTC

    We are currently investigating an issue impacting Microsoft Exchange. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. investigating Jun 12, 2026, 08:29 PM UTC

    This is an update regarding the ongoing disruption to Hosted Microsoft Exchange Canada services. Impact Level: Performance Degraded A subset of our may currently be experiencing delays in email delivery, slow webmail (OWA) and ActiveSync performance, as well as possible intermittent connectivity issues. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 8:30pm EST.

  3. monitoring Jun 12, 2026, 09:13 PM UTC

    This is an update regarding the ongoing disruption to Hosted Microsoft Exchange Canada services. Impact Level: Recovering You should now be able to use the Hosted Microsoft Exchange services without issues. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 9:00am EDT the 13th of June.

  4. resolved Jun 13, 2026, 08:27 AM UTC

    The issue affecting Microsoft Exchange Canada services has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored full service functionality across all resources at 9:15pm on 06/12/2026, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by 06/19/2026. If you are still experiencing service-related issues, please contact our support team for further assistance.

Read the full incident report →

Major June 4, 2026

Issue detected on M365 Canada Self Service Restore Portal

Detected by Pingoru
Jun 04, 2026, 11:36 AM UTC
Resolved
Jun 08, 2026, 09:00 AM UTC
Duration
3d 21h
Affected: Self-Service PortalSelf-Service PortalSherweb Hosted ServicesSherweb Hosted ServicesSelf-Service PortalSherweb Hosted ServicesSelf-Service PortalM365 backup powered by VeeamM365 backup powered by VeeamSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesCanada East 1Sherweb Hosted ServicesCanada East 1M365 backup powered by VeeamCanada East 1Self-Service PortalCanada East 1Self-Service PortalCanada East 1Self-Service PortalSherweb Hosted ServicesCanada East 1
Timeline · 2 updates
  1. identified Jun 04, 2026, 11:36 AM UTC

    We are currently investigating an issue impacting M365 Canada Self Service Restore Portal . Impact Level: Identified. Observed Behavior: While using the self service restore portal, customers may face an intermittent issue where the page content is not properly loaded. Normally a retry will successfully load the content. Current Progress: Our engineering team has identified the root cause and mitigaton measures will be applied on June 8th.

  2. resolved Jun 08, 2026, 09:00 AM UTC

    We are applying mitigation measures to fix the issue.

Read the full incident report →

Major June 2, 2026

Update: Resolved - Cumulus

Detected by Pingoru
Jun 02, 2026, 01:53 PM UTC
Resolved
Jun 02, 2026, 02:56 PM UTC
Duration
1h 3m
Affected: GeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesCumulus PortalGeneralGeneralGeneralGeneralCumulus PortalCumulus PortalCumulus PortalGeneralGeneral
Timeline · 3 updates
  1. investigating Jun 02, 2026, 01:53 PM UTC

    We are currently investigating an issue impacting Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. identified Jun 02, 2026, 02:36 PM UTC

    This is an update regarding the ongoing disruption to Cumulus manage renewal services. Impact Level: Performance Degraded You may currently be experiencing issues if you are attempting to manage your renewal through Cumulus if the language is set to French with an error message stating “Un problème est survenu”. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Workaround: We recommend temporarily switching the interface language to English in Cumulus from French to allow you to manage your renewal. Next Update: We will continue to monitor the implementation and will provide our next update by 3:30 pm ET.

  3. resolved Jun 02, 2026, 02:56 PM UTC

    The issue affecting Cumulus manage renewal services has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully an pushed an internal update, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by June 10th. If you are still experiencing service-related issues, please contact our support team for further assistance.

Read the full incident report →

Notice May 20, 2026

Missing Azure RI Charges on Recent Invoices

Detected by Pingoru
May 20, 2026, 03:27 PM UTC
Resolved
May 21, 2026, 07:24 PM UTC
Duration
1d 3h
Affected: GeneralGeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesGeneralGeneralSherweb Hosted ServicesGeneralGeneralCumulus PortalSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesGeneralSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesCumulus PortalSherweb Hosted ServicesCumulus PortalCumulus PortalSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesGeneralCumulus PortalGeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesGeneralCumulus PortalSherweb Hosted ServicesCumulus PortalCumulus PortalCumulus PortalCumulus PortalGeneral
Timeline · 2 updates
  1. investigating May 20, 2026, 03:27 PM UTC

    Incident Details: We've identified the cause of an issue where Azure RI charges were missing from invoices generated since May 16 (for customers with billing dates from May 15 to today). We're working to remediate the issue and will provide an update as soon as more information is available." If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team

  2. resolved May 21, 2026, 07:24 PM UTC

    The issue affecting Azure RI Charges has been resolved, and all services are now operating normally. If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team

Read the full incident report →

Major May 20, 2026

Potential issue detected on our services

Detected by Pingoru
May 20, 2026, 01:50 PM UTC
Resolved
May 29, 2026, 10:56 AM UTC
Duration
8d 21h
Affected: APIMFA: SMSMFA: EmailGeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralGeneralCumulus PortalSherweb Hosted ServicesSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralCumulus PortalGeneralSherweb Hosted ServicesCumulus PortalSherweb Hosted ServicesCumulus PortalSherweb Hosted ServicesAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping APICumulus PortalGeneralSherweb Hosted ServicesCumulus PortalCumulus PortalSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesGeneralCumulus PortalGeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesGeneralCumulus PortalAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping APISherweb Hosted ServicesCumulus PortalAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping APICumulus PortalAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping APICumulus PortalAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping APICumulus PortalAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping APIGeneralAPIMFA: SMSMFA: EmailShopping CartBilling APIShopping API
Timeline · 4 updates

Read the full incident report →

Major May 13, 2026

Update: Resolved - C2

Detected by Pingoru
May 13, 2026, 09:53 AM UTC
Resolved
May 27, 2026, 09:47 PM UTC
Duration
14d 11h
Affected: C2 ITSMSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesC2 ITSMProductionSherweb Hosted ServicesC2 ITSMSherweb Hosted ServicesSherweb Hosted ServicesProductionC2 ITSMC2 ITSMC2 ITSMProductionProductionProductionC2 ITSMProductionProductionSherweb Hosted ServicesProductionSherweb Hosted ServicesC2 ITSMProductionProductionSherweb Hosted Services
Timeline · 4 updates

Read the full incident report →

Major May 12, 2026

QuickBooks Online Payroll - Intermittent Issue

Detected by Pingoru
May 12, 2026, 03:49 PM UTC
Resolved
May 12, 2026, 05:00 PM UTC
Duration
1h 11m
Affected: CanadaCanadaCanadaCanadaCanada
Timeline · 4 updates
  1. investigating May 12, 2026, 03:49 PM UTC

    We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information

  2. investigating May 12, 2026, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 12, 2026, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and hope to get everything up and running soon.

  4. resolved May 12, 2026, 05:00 PM UTC

    Our teams have resolved the issue, and users should now be able to run through QuickBooks Payroll functions. Thank you for your patience as we worked to resolve this issue.

Read the full incident report →

Major May 8, 2026

Update: Resolved - PurelyHR Support

Detected by Pingoru
May 08, 2026, 11:15 AM UTC
Resolved
May 08, 2026, 01:40 PM UTC
Duration
2h 25m
Affected: GeneralGeneralGeneralGeneralGeneralGeneralGeneralTechnical SupportGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneral
Timeline · 5 updates

Read the full incident report →

Major May 6, 2026

Update: Resolved - FortiSase

Detected by Pingoru
May 06, 2026, 03:12 AM UTC
Resolved
May 06, 2026, 06:48 AM UTC
Duration
3h 36m
Affected: GeneralSherweb Hosted ServicesGeneralGeneralGeneralSherweb Hosted ServicesGeneralGeneralGeneralGeneralGeneralTechnical SupportGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneralGeneral
Timeline · 5 updates
  1. investigating May 06, 2026, 03:12 AM UTC

    We are currently investigating an issue impacting our FortiSase client. Impact Customers may experience delay in getting responses from our support team Current status Our teams are currently investigating. Next update by 4:15 AM EST.

  2. investigating May 06, 2026, 04:01 AM UTC

    An issue affecting [FortiSase] services has been identified as of [3:15am ET] . Previous updates We previously reported delay in getting responses from our support team What’s new Our internal team is still investigating the issue with the engineering team Next update by [5:15 AM ET].

  3. investigating May 06, 2026, 04:55 AM UTC

    An issue affecting [FortiSase] services has been identified as of [3:15am ET] . Previous updates We previously reported delay in getting responses from our support team What’s new Delay in getting responses from our support team is still expected, Our internal team is still investigating the issue with the engineering team. Next update by [7:15 AM ET].

  4. identified May 06, 2026, 06:03 AM UTC

    This is an update regarding the ongoing disruption to [FortiSase]. Impact Level: [Performance Degraded] You may currently be experiencing delay in getting responses from our support team Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix implemented and will provide our next update by [7:15 am ET].

  5. resolved May 06, 2026, 06:48 AM UTC

    The issue affecting [FortiSase] has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully [reverted to previous configuration] at [6:35AM ET], and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report.

Read the full incident report →

Major May 5, 2026

Update: Cumulus - Resolved

Detected by Pingoru
May 05, 2026, 01:41 PM UTC
Resolved
May 05, 2026, 02:19 PM UTC
Duration
38m
Affected: GeneralSherweb Hosted ServicesGeneralSherweb Hosted ServicesGeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesGeneralGeneralGeneralGeneralSherweb Hosted ServicesCumulus PortalSherweb Hosted ServicesGeneralCumulus PortalSherweb Hosted ServicesGeneralCumulus PortalSherweb Hosted ServicesGeneralSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesGeneralCumulus PortalGeneralSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesCumulus PortalSherweb Hosted ServicesCumulus PortalSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesCumulus PortalSherweb Hosted ServicesCumulus PortalGeneralSherweb Hosted ServicesCumulus PortalGeneral
Timeline · 2 updates
  1. investigating May 05, 2026, 01:41 PM UTC

    We are currently investigating an issue impacting our services. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. resolved May 05, 2026, 02:19 PM UTC

    The issue affecting Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team confirmed return to stability at 14:18 ET it was resolved, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.

Read the full incident report →

Major May 1, 2026

Quickhelp portal https://app.quickhelp.com Down

Detected by Pingoru
May 01, 2026, 04:55 AM UTC
Resolved
May 01, 2026, 01:01 PM UTC
Duration
8h 6m
Affected: QuickHelpExternal Marketplace ServicesQuickHelp
Timeline · 2 updates
  1. identified May 01, 2026, 04:55 AM UTC

    Dear Customers and Partners, We are currently investigating an issue affecting QuickHelp. Our team is in contact with the support team and actively working toward resolution. We will provide further updates as soon as more information becomes available.

  2. resolved May 01, 2026, 01:01 PM UTC

    QuickHelp services are now working normally again. All issues have been resolved.

Read the full incident report →

Notice April 27, 2026

Unable to access Expense Transactions menu

Detected by Pingoru
Apr 27, 2026, 10:50 AM UTC
Resolved
Apr 27, 2026, 12:21 PM UTC
Duration
1h 31m
Affected: CanadaCanadaCanadaExternal Marketplace ServicesCanada
Timeline · 2 updates
  1. investigating Apr 27, 2026, 10:50 AM UTC

    Some customers are seeing an error when attempting to access the Expense Transactions page. We are aware of the issue and are attempting to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  2. resolved Apr 27, 2026, 12:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 13, 2026

Update: Degraded - Autotask

Detected by Pingoru
Apr 13, 2026, 12:41 PM UTC
Resolved
May 06, 2026, 08:22 PM UTC
Duration
23d 7h
Affected: AutotaskBilling IntegrationsAutotaskBilling IntegrationsAutotaskBilling IntegrationsAutotask
Timeline · 7 updates

Read the full incident report →

Major April 8, 2026

LastPass - Intermittent Logout Issues for Business Chrome Extension users with “logout on browser close” policy enabled

Detected by Pingoru
Apr 08, 2026, 04:10 AM UTC
Resolved
Apr 08, 2026, 06:39 AM UTC
Duration
2h 29m
Affected: LastPassLastPass - United States
Timeline · 2 updates
  1. identified Apr 08, 2026, 04:10 AM UTC

    Our engineers have identified an issue where a subset of Business Chrome Extension users are being logged out frequently when the extension setting "Logout on browser close" is turned on via policy. A fix has been identified to mitigate the issue and we are actively working to implement this fix. We will provide another update shortly.

  2. resolved Apr 08, 2026, 06:39 AM UTC

    We have confirmed that the issue has been resolved with the latest Chrome extension version 4.152.1. Affected users are advised to upgrade to this version to ensure proper functionality. We will conduct an internal investigation of this issue to help prevent or minimize future recurrence.

Read the full incident report →