Sherweb incident
Update: Resolved - Provisioning for Microsoft 365
Sherweb experienced a major incident on September 28, 2026 affecting Microsoft and Azure and 1 more component, lasting 18h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 04:06 PM UTC
We are currently investigating an issue impacting M365 Provisioning via Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- investigating Sep 28, 2026, 05:01 PM UTC
Impact Level: Major Outage You may currently be experiencing issues when trying to provision or modify Microsoft 365 and Dynamics 365 licences in Cumulus. Current Progress: Our team has identified the potential cause as an issue on Microsoft's side is impacting the provisioning of the licences. We are investigating with them.. Next Update: We will continue to monitor the implementation and will provide our next update by September 28th, 6:00PM EST
- investigating Sep 28, 2026, 05:56 PM UTC
This is an update regarding the ongoing disruption to Provisioning for Microsoft 365. Impact Level: Recovering You should now be able to do provisioning request. The provisioning requests that were previously in error or queued are now being processed.. Current Progress: We are monitoring the service closely to ensure no more provisioning requests are getting stuck. Next Update: We will continue to monitor the fix implemented and will provide our next update by September 28th, 7:00PM EST
- investigating Sep 28, 2026, 06:59 PM UTC
This is an update regarding the ongoing disruption to Provisioning for Microsoft 365. Impact Level: Recovering You should now be able to do provisioning request. The provisioning requests that were previously in error or queued have all been processed Current Progress: We are monitoring the service closely to ensure no more provisioning requests are getting stuck. Next Update: We will continue to monitor the fix implemented and will provide our next update by September 29th, 10:00AM EST
- resolved Sep 29, 2026, 10:20 AM UTC
The issue affecting the provisioning of Microsoft 365 products has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully worked with Microsoft to identify the cause of the provisioning issue, and we have verified that system stability has returned. Next Steps: We will be working with Microsoft to prevent the issue from happening again. If you are still experiencing service-related issues, please contact our support team for further assistance.