Sherweb experienced a major incident on September 15, 2026 affecting Microsoft and Azure and 1 more component, lasting 5d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 07:07 PM UTC
We are currently investigating an issue impacting Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore Azure-related billing processing. Next Update: We will provide our next update by 9:00 EDT September 16th.
- investigating Sep 16, 2026, 08:45 AM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 10:00 EDT.
- investigating Sep 16, 2026, 09:47 AM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team continues to investigate and work toward identifying the root cause of the issue. The team is actively implementing and validating corrective measures to restore Azure billing processing while the investigation remains ongoing. Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT.
- investigating Sep 16, 2026, 11:46 AM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team continues to investigate and work toward identifying the root cause of the issue. The team is actively implementing and validating corrective measures to restore Azure billing processing while the investigation remains ongoing. Next Update: We will continue to monitor the status of service incident and will provide our next update by 14:00 EDT.
- identified Sep 16, 2026, 02:00 PM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT.
- identified Sep 16, 2026, 04:00 PM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix being implemented and will provide our next update by 9:00 EDT on the 17th of September.
- identified Sep 17, 2026, 09:01 AM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix being implemented and will provide our next update by 13:00 EDT.
- identified Sep 17, 2026, 04:00 PM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix being implemented and will provide our next update by 9:00 EDT on the 18th of September.
- monitoring Sep 18, 2026, 09:00 AM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 14:00 EDT.
- monitoring Sep 18, 2026, 02:01 PM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT.
- monitoring Sep 18, 2026, 03:59 PM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 18:15 EDT.
- monitoring Sep 18, 2026, 06:11 PM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 20:15 EDT.
- monitoring Sep 18, 2026, 08:09 PM UTC
This is an update regarding the ongoing disruption to Azure Billing . Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available soon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 22:15 EDT .
- monitoring Sep 18, 2026, 08:37 PM UTC
This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period have now received a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has successfully implemented the fix, and all impacted invoices have now been generated and delivered. We continue to monitor the service closely to ensure ongoing stability and confirm the issue remains fully resolved. Customers with questions regarding their Azure invoices are encouraged to contact our Billing Support team for assistance. Next Update: We will continue to monitor the fix implemented and will provide our next update by 09:00 EDT on September 21, 2026 .
- resolved Sep 21, 2026, 02:37 PM UTC
The issue affecting Azure billing has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully resolved Azure billing issue and successfully generated the complementary Azure specific invoices from the 15 and 16th of September. All customers invoiced after the 17th of September have been invoiced. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by the 28th of September. If you are still experiencing service-related issues, please contact our support team for further assistance.