Sherweb incident
Update: Performance degraded - PSA billing integration
Sherweb is currently experiencing a major incident affecting Billing Integrations and Tigerpaw and 1 more component, which began 20h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2026, 02:55 PM UTC
We are currently investigating an issue impacting our PSA billing Integration. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- investigating Jul 31, 2026, 03:46 PM UTC
This is an update regarding the ongoing disruption to our PSA billing integration Impact Level: Performance Degraded You may currently be experiencing discrepancies have been identified in the data sent to PSA billing integrations. In certain cases, this may result in unexpected additional additions or contracts being created within connected PSA systems. Partners reviewing and sending monthly invoices may be impacted by inaccurate billing records and should perform additional validation before invoicing customers. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT on Aug 3rd.