Sherweb incident

Duplicate transactions affecting some Payroll and Payments customers

Notice Resolved View vendor source →

Sherweb experienced a notice incident on September 16, 2026 affecting Canada, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 01:30 PM UTC
Resolved
Sep 16, 2026, 07:02 PM UTC
Duration
5h 32m
Detected by Pingoru
Sep 16, 2026, 01:30 PM UTC

Affected components

Canada

Update timeline

  1. monitoring Sep 16, 2026, 01:30 PM UTC

    We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions. If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.

  2. monitoring Sep 16, 2026, 01:31 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 16, 2026, 07:02 PM UTC

    This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.