Sherweb incident
Update: Resolved - Cumulus Microsoft 365 License Management
Sherweb experienced a major incident on July 16, 2026 affecting General and General and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 11:39 AM UTC
We are currently investigating an issue impacting Cumulus Microsoft 365 License Management . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- resolved Jul 16, 2026, 12:03 PM UTC
The issue affecting Cumulus Microsoft 365 License Management has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully applied configuration changes at 11:57am EDT , and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by the 23rd of July 2026 . If you are still experiencing service-related issues, please contact our support team for further assistance.