Sherweb experienced a major incident on September 1, 2026 affecting PurelyHR and Sherweb Hosted Services and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 01:30 PM UTC
We are currently investigating an issue impacting PurelyHR Web site . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- monitoring Sep 01, 2026, 02:11 PM UTC
This is an update regarding the ongoing disruption to PurelyHR . Impact Level: Recovering You should now be able to access the PurelyHR website ( https://www.purelyhr.com/). Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT.
- resolved Sep 01, 2026, 03:54 PM UTC
The issue affecting PurelyHR website has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully implemented remediation measures at 14:00 EDT and has confirmed that website stability has been restored. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by the 8th of September. If you are still experiencing service-related issues, please contact our support team for further assistance.