Update: Monitoring - VSPC (Veeam Service Provider Console)

Update timeline

1. investigating Aug 21, 2026, 12:00 PM UTC

   We are currently investigating an issue impacting VSPC (Veeam Service Provider Console) Impact Level: Performance Degraded You may currently be experiencing issues with the backup usage reporting and billing within VSPC (Veeam Service Provider Console). The reporting is not functioning correctly. Billing calculations based on reported usage may be affected. No direct impact to backup operations has been identified; the issue is currently limited to reporting and billing. Current Progress: Our team is still investigating and working on identifying the cause of the issue. We have opened a ticket with Veeam to investigate the issue. Next Update: We will provide our next update by August 26th, 12:00 PM EDT

2. investigating Aug 27, 2026, 01:16 PM UTC

   We are currently investigating an issue impacting VSPC (Veeam Service Provider Console) Impact Level: Performance Degraded You may currently be experiencing issues with the backup usage reporting and billing within VSPC (Veeam Service Provider Console). The reporting is not functioning correctly. Billing calculations based on reported usage may be affected. No direct impact to backup operations has been identified; the issue is currently limited to reporting and billing. Current Progress: Our team is still investigating and working on identifying the cause of the issue. We have opened a ticket with Veeam to investigate the issue. The ticket has been escalated on their end for further investigation. Next Update: We will provide our next update by August 28th, 12:00 PM EDT

3. investigating Aug 28, 2026, 03:21 PM UTC

   We are currently investigating an issue impacting VSPC (Veeam Service Provider Console) Impact Level: Recovering Billing for the current month-end cycle is expected to proceed normally. We have implemented a workaround that allows usage data to be processed and billed as expected. Please contact us if there is any discrepancy in your expected Veeam billing for August. Next Update: We will provide our next update by August 31th, 12:00 PM EDT

4. investigating Aug 31, 2026, 01:17 PM UTC

   We are currently investigating an issue impacting VSPC (Veeam Service Provider Console) Impact Level: Recovering Billing for the current month-end cycle is expected to proceed normally. We have implemented a workaround that allows usage data to be processed and billed as expected. We are working directly with Veeam for a permanent fix. Please contact us if there is any discrepancy in your expected Veeam billing for August. Next Update: We will provide our next update by September 4th, 12:00 PM EDT

5. investigating Sep 04, 2026, 01:56 PM UTC

   We are currently investigating an issue impacting VSPC (Veeam Service Provider Console) Impact Level: Recovering Billing for the current month-end cycle is expected to proceed normally. We have implemented a workaround that allows usage data to be processed and billed as expected. We still working directly with Veeam for a permanent fix. Please contact us if there is any discrepancy in your expected Veeam billing for August. Next Update: We will provide our next update by September 8th, 12:00 PM EDT

6. investigating Sep 11, 2026, 01:17 PM UTC

   We are currently investigating an issue impacting VSPC (Veeam Service Provider Console) Impact Level: Recovering The affected server has been updated, and usage data is now reporting as expected. We will continue to monitor over the weekend to ensure everything is fully recovered. Please contact us if there is any discrepancy in your expected Veeam billing for August. Next Update: We will provide our next update by September 14th, 12:00 PM EDT