Sherweb incident
Cloud PBX - Intermittent Phone Registration Issues
Sherweb experienced a major incident on September 10, 2026 affecting Sherweb Hosted Services and Sherweb Hosted Services and 1 more component, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2026, 11:08 AM UTC
We are investigating a brief issue that affected some Cloud PBX services and may have caused certain SIP phones to lose registration.
- investigating Sep 10, 2026, 11:10 AM UTC
Service has been restored; however, a small number of devices may remain unregistered. If your phone is showing "Phone Unregistered", "Service Down", or is unable to place or receive calls, please reboot the device to force a new registration.
- resolved Sep 10, 2026, 04:19 PM UTC
The issue affecting Cloud PBX - phone registration issues has been resolved, and all services are now operating normally. Impact Level: Resolved If you are still experiencing service-related issues, please contact our support team for further assistance.