Sherweb experienced a major incident on August 19, 2026 affecting Canada, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 10:30 AM UTC
We are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
- monitoring Aug 19, 2026, 12:13 PM UTC
The latency issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery
- resolved Aug 19, 2026, 12:54 PM UTC
Earlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.