Sherweb incident
Some users may encounter issues when trying to Login to QuickBooks Online
Sherweb experienced a major incident on September 1, 2026 affecting Canada and External Marketplace Services and 1 more component, lasting 7h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:56 PM UTC
We're currently investigating an issue affecting QBO logins. Some users may also see errors while using the different features inside the application. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.
- investigating Sep 01, 2026, 05:12 PM UTC
We are continuing to investigate this issue.
- investigating Sep 01, 2026, 06:20 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2026, 08:02 PM UTC
Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.
- identified Sep 02, 2026, 12:16 AM UTC
Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.
- resolved Sep 02, 2026, 12:19 AM UTC
The issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.