Sherweb incident
Cloud PBX - PSTN Connectivity issues for some Canadian phone numbers
Sherweb experienced a major incident on July 13, 2026 affecting Sherweb Hosted Services and Sherweb Hosted Services and 1 more component, lasting 17h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 04:13 PM UTC
There are currently connectivity issues on the PSTN. This may affect inbound calls to some of our Canadian phone numbers. This is an issue outside of Sherweb's network or control.
- investigating Jul 13, 2026, 05:55 PM UTC
A Connectivity partner has made some network adjustments. Inbound calls should now be working properly. If you are still experiencing issues, please reach out to our technical support.
- resolved Jul 14, 2026, 09:44 AM UTC
The issue affecting incoming calls towards some of our Canadian phone numbers has been resolved, and all services are now operating normally. Impact Level: Resolved If you are still experiencing service-related issues, please contact our support team for further assistance.