Sherweb experienced a major incident on July 20, 2026 affecting API and MFA: SMS and 1 more component, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 04:28 PM UTC
We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will provide our next update by 4 PM EST, July 21st, 2026
- investigating Jul 21, 2026, 03:40 PM UTC
We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 22nd, 2026
- investigating Jul 22, 2026, 03:57 PM UTC
We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 24th, 2026
- resolved Jul 23, 2026, 02:14 PM UTC
The issue affecting provisioning in Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully confirmed the fix deployed by Microsoft is working properly at 11:48 AM EDT, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.