Sherweb incident

Issue detected on M365 Backup Powered by Veeam - USA & Canada

Sherweb experienced a major incident on July 24, 2026 affecting Veeam Cloud Connect and General and 1 more component, lasting 3d. The incident has been resolved; the full update timeline is below.

Started: Jul 24, 2026, 04:34 PM UTC
Resolved: Jul 27, 2026, 04:35 PM UTC
Duration: 3d
Detected by Pingoru: Jul 24, 2026, 04:34 PM UTC

Affected components

Veeam Cloud ConnectGeneralGeneralSherweb Hosted ServicesVeeam Cloud ConnectSelf-Service PortalM365 backup powered by VeeamGeneralSelf-Service PortalSherweb Hosted Services

Update timeline

investigating Jul 24, 2026, 04:34 PM UTC

We are currently investigating an issue impacting M365 Backup Powered by Veeam - USA & Canada . Impact Level: Investigating Obsereved Behavior : Sharepoint and Onedrive backup jobs may fail to backup some of the objects with the following message : Cannot complete this action. Please try again. Total count of failed items: N Current Progress: The issue is under investigation and we have engaged service provider. Additional information can be found in the following KB article : https://www.veeam.com/kb4793
resolved Jul 27, 2026, 04:35 PM UTC

The issue affecting M365 Backup Powered by Veeam - USA & Canada has been resolved, and all services are now operating normally. Impact Level: Resolved If you are still experiencing service-related issues, please contact our support team for further assistance.