Sherweb incident

Issue detected on C2 - Production / P03

Major Resolved View vendor source →

Sherweb experienced a major incident on September 18, 2026 affecting C2 ITSM and Sherweb Hosted Services and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 02:11 AM UTC
Resolved
Sep 18, 2026, 03:11 AM UTC
Duration
1h
Detected by Pingoru
Sep 18, 2026, 02:11 AM UTC

Affected components

C2 ITSMSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesProductionSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesProductionSherweb Hosted Services

Update timeline

  1. investigating Sep 18, 2026, 02:11 AM UTC

    We are currently investigating an issue impacting C2 - Production / P03 . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

  2. resolved Sep 18, 2026, 03:11 AM UTC

    Issue is resolved.