Is Sherweb down?

Last checked 4m ago
Current status
Sherweb is having a partial outage

2 active incidents: September 2026 Maintenance, Update: Recovering - Azure Billing

Official status page: https://status.sherweb.com · Polled every 5 minutes · 178 components tracked

Sherweb is reporting a partial outage right now (last checked 4m ago). Some components are affected; others remain operational.

Real-time Sherweb status, recent outages, and incident history — pulled directly from Sherweb's official status page at https://status.sherweb.com every 5 minutes. Pingoru tracks 178 Sherweb services and has captured 87 incidents in the last 90 days (79.18% uptime). Get email, Slack, Discord, or webhook alerts the moment Sherweb reports a new incident — free for 5 monitors, no credit card.

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Sherweb uptime 79.18% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 3d 11h
    Started Sep 15, 2026, 07:07 PM UTC
    External Marketplace ServicesMicrosoftAzureMicrosoftAzureExternal Marketplace ServicesMicrosoftExternal Marketplace ServicesAzureExternal Marketplace Services
    Timeline · 14 updates
    • investigating · Sep 15, 2026, 07:07 PM UTC

      We are currently investigating an issue impacting Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore Azure-related billing processing. Next Update: We will provide our next update by 9:00 EDT September 16th.

    • investigating · Sep 16, 2026, 08:45 AM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 10:00 EDT.

    • investigating · Sep 16, 2026, 09:47 AM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team continues to investigate and work toward identifying the root cause of the issue. The team is actively implementing and validating corrective measures to restore Azure billing processing while the investigation remains ongoing. Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT.

    • investigating · Sep 16, 2026, 11:46 AM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Investigating Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team continues to investigate and work toward identifying the root cause of the issue. The team is actively implementing and validating corrective measures to restore Azure billing processing while the investigation remains ongoing. Next Update: We will continue to monitor the status of service incident and will provide our next update by 14:00 EDT.

    • identified · Sep 16, 2026, 02:00 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT.

    • identified · Sep 16, 2026, 04:00 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix being implemented and will provide our next update by 9:00 EDT on the 17th of September.

    • identified · Sep 17, 2026, 09:01 AM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix being implemented and will provide our next update by 13:00 EDT.

    • identified · Sep 17, 2026, 04:00 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Major Outage Customers using Microsoft Azure services whose invoices are generated while this incident remains ongoing will receive invoices that do not include Azure-related charges. Once the issue has been resolved, the outstanding Azure charges will be invoiced separately through a new invoice. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix being implemented and will provide our next update by 9:00 EDT on the 18th of September.

    • monitoring · Sep 18, 2026, 09:00 AM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 14:00 EDT.

    • monitoring · Sep 18, 2026, 02:01 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT.

    • monitoring · Sep 18, 2026, 03:59 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 18:15 EDT.

    • monitoring · Sep 18, 2026, 06:11 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available this afternoon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Impacted customers who will receive a separate invoice will be contacted directly. Next Update: We will continue to monitor the fix implemented and will provide our next update by 20:15 EDT.

    • monitoring · Sep 18, 2026, 08:09 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing . Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period will receive a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has implemented the fix, and invoice processing is progressing normally. Additional invoices for outstanding Azure charges are being generated and should be available soon. We are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 22:15 EDT .

    • monitoring · Sep 18, 2026, 08:37 PM UTC

      This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period have now received a separate invoice for Azure-related charges that were not included in their original invoice. Current Progress: Our team has successfully implemented the fix, and all impacted invoices have now been generated and delivered. We continue to monitor the service closely to ensure ongoing stability and confirm the issue remains fully resolved. Customers with questions regarding their Azure invoices are encouraged to contact our Billing Support team for assistance. Next Update: We will continue to monitor the fix implemented and will provide our next update by 09:00 EDT on September 21, 2026 .

    Latest: This is an update regarding the ongoing disruption to Azure Billing. Impact Level: Recovering Invoice generation has resumed. Customers who were impacted during the incident period…

Recent outages & incidents

Past 90 days
  1. Resolved 1h
    Started Sep 18, 2026, 02:11 AM UTC · Resolved Sep 18, 2026, 03:11 AM UTC
    ProductionSherweb Hosted ServicesSherweb Hosted ServicesC2 ITSMC2 ITSMProductionProductionProductionC2 ITSMSherweb Hosted Services
    Timeline · 2 updates
    • investigating · Sep 18, 2026, 02:11 AM UTC

      We are currently investigating an issue impacting C2 - Production / P03 . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

    • resolved · Sep 18, 2026, 03:11 AM UTC

      Issue is resolved.

    Latest: Issue is resolved.

  2. Resolved 17h 33m
    Started Sep 17, 2026, 03:45 PM UTC · Resolved Sep 18, 2026, 09:18 AM UTC
    GeneralGeneralGeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesGeneralGeneralSherweb Hosted ServicesSherweb Hosted Services
    Timeline · 5 updates
    • investigating · Sep 17, 2026, 03:45 PM UTC

      We are currently investigating an issue impacting Sherweb.com contact & registration forms . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

    • identified · Sep 17, 2026, 04:20 PM UTC

      This is an update regarding the ongoing disruption to Sherweb.com contact & registration forms. Impact Level: Performance Degraded You maybe unable to submit any contact & registration form on sherweb.com site. Current Progress: Our team has identified the potential cause from a 3rd party provider and is currently implementing a fix. Next Update: We will continue to monitor the implementation and will provide our next update by 17h45 EDT

    • identified · Sep 17, 2026, 05:45 PM UTC

      This is an update regarding the ongoing disruption to Sherweb.com contact & registration forms. Impact Level: Performance Degraded You maybe unable to submit any contact & registration form on sherweb.com site. Current Progress: Our team has identified the potential cause from a 3rd party provider and is currently implementing a fix. Workaround: If you require immediate assistance, you can contact our support team through calls or reaching out via email Next Update: We will continue to monitor the implementation and will provide our next update by 20h00 EDT

    • monitoring · Sep 17, 2026, 06:04 PM UTC

      This is an update regarding the ongoing disruption to Sherweb.com contact & registration forms . Impact Level: Recovering You should now be able successfully submit Contact & Registration forms on the Sherweb.com website. Current Progress: Our team has confirmed that the third-party provider has implemented a fix. We have verified that customers can now successfully submit contact and registration forms. We are continuing to monitor the service closely to ensure stability. Next Update: We will continue to monitor the fix implemented and will provide our next update by 9:00 EDT on the 18th of September .

    • resolved · Sep 18, 2026, 09:18 AM UTC

      The issue affecting Sherweb.com contact & registration forms has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team has confirmed that the third-party provider's fix remains effective, and we have verified that customers can successfully submit contact and registration forms. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by September 25, 2026. If you are still experiencing service-related issues, please contact our support team for further assistance.

    Latest: The issue affecting Sherweb.com contact & registration forms has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team has conf…

  3. Resolved 1h 36m
    Started Sep 17, 2026, 09:39 AM UTC · Resolved Sep 17, 2026, 11:15 AM UTC
    GeneralGeneralGeneralGeneralGeneralGeneralCumulus PortalSherweb Hosted ServicesSherweb Hosted ServicesGeneral
    Timeline · 4 updates
    • investigating · Sep 17, 2026, 09:39 AM UTC

      We are currently investigating an issue impacting Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

    • investigating · Sep 17, 2026, 10:01 AM UTC

      This is an update regarding the ongoing disruption to Cumulus. Impact Level: Investigating You may currently experience issues when managing or updating customer subscriptions and services within Cumulus. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 11:30 EDT.

    • monitoring · Sep 17, 2026, 10:20 AM UTC

      This is an update regarding the ongoing disruption to Cumulus. Impact Level: Recovering You should now be able to manage or update your subscription in Cumulus. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 2026-09-17 11h30 EDT.

    • resolved · Sep 17, 2026, 11:15 AM UTC

      The issue affecting Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored full functionality at 10:15 EDT, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by the 24th of September. If you are still experiencing service-related issues, please contact our support team for further assistance.

    Latest: The issue affecting Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored full functionality …

  4. Resolved 53m
    Started Sep 12, 2026, 08:00 AM UTC · Resolved Sep 12, 2026, 08:53 AM UTC
    GeneralGeneralGeneralGeneralGeneralGeneralGeneralSherweb Hosted ServicesSherweb Hosted ServicesGeneral
    Timeline · 2 updates
    • investigating · Sep 12, 2026, 08:00 AM UTC

      Dear customers and partners, As part of our commitment to providing reliable and secure services, we will be performing scheduled maintenance during the planned change window. Please review the maintenance details below. Maintenance impact No service interruption is expected. Services will be monitored throughout the maintenance activity. In the unlikely event of an issue, updates will be provided on this status page. Maintenance Type Routine updates Note We apologize for any inconvenience this maintenance may cause. If you have any questions or concerns, please do not hesitate to contact us. Best regards, The Sherweb Team

    • resolved · Sep 12, 2026, 08:53 AM UTC

      Maintenance completed.

    Latest: Maintenance completed.

  5. Resolved 5h 11m
    Started Sep 10, 2026, 11:08 AM UTC · Resolved Sep 10, 2026, 04:19 PM UTC
    Sherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted ServicesSherweb Hosted Services
    Timeline · 3 updates
    • investigating · Sep 10, 2026, 11:08 AM UTC

      We are investigating a brief issue that affected some Cloud PBX services and may have caused certain SIP phones to lose registration.

    • investigating · Sep 10, 2026, 11:10 AM UTC

      Service has been restored; however, a small number of devices may remain unregistered. If your phone is showing "Phone Unregistered", "Service Down", or is unable to place or receive calls, please reboot the device to force a new registration.

    • resolved · Sep 10, 2026, 04:19 PM UTC

      The issue affecting Cloud PBX - phone registration issues has been resolved, and all services are now operating normally. Impact Level: Resolved If you are still experiencing service-related issues, please contact our support team for further assistance.

    Latest: The issue affecting Cloud PBX - phone registration issues has been resolved, and all services are now operating normally. Impact Level: Resolved If you are still experiencing servi…

See the full Sherweb outage history

24 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 29 incidents View full outage history →