Is Sherweb down?

We are currently investigating an issue impacting Microsoft Exchange. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to Hosted Microsoft Exchange Canada services. Impact Level: Performance Degraded A subset of our may currently be experiencing delays in email delivery, slow webmail (OWA) and ActiveSync performance, as well as possible intermittent connectivity issues. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 8:30pm EST.

This is an update regarding the ongoing disruption to Hosted Microsoft Exchange Canada services. Impact Level: Recovering You should now be able to use the Hosted Microsoft Exchange services without issues. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 9:00am EDT the 13th of June.

The issue affecting Microsoft Exchange Canada services has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored full service functionality across all resources at 9:15pm on 06/12/2026, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by 06/19/2026. If you are still experiencing service-related issues, please contact our support team for further assistance.

We are currently investigating an issue impacting M365 Canada Self Service Restore Portal . Impact Level: Identified. Observed Behavior: While using the self service restore portal, customers may face an intermittent issue where the page content is not properly loaded. Normally a retry will successfully load the content. Current Progress: Our engineering team has identified the root cause and mitigaton measures will be applied on June 8th.

We are applying mitigation measures to fix the issue.

We are currently investigating an issue impacting Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to Cumulus manage renewal services. Impact Level: Performance Degraded You may currently be experiencing issues if you are attempting to manage your renewal through Cumulus if the language is set to French with an error message stating “Un problème est survenu”. Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Workaround: We recommend temporarily switching the interface language to English in Cumulus from French to allow you to manage your renewal. Next Update: We will continue to monitor the implementation and will provide our next update by 3:30 pm ET.

The issue affecting Cumulus manage renewal services has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully an pushed an internal update, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by June 10th. If you are still experiencing service-related issues, please contact our support team for further assistance.

Incident Details: We've identified the cause of an issue where Azure RI charges were missing from invoices generated since May 16 (for customers with billing dates from May 15 to today). We're working to remediate the issue and will provide an update as soon as more information is available." If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team

The issue affecting Azure RI Charges has been resolved, and all services are now operating normally. If you have any questions or need further assistance, please don’t hesitate to reach out our support team. Best regards, The Sherweb Technical Support Team

We are currently investigating an issue impacting [Service/ Product Name]. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to Cumulus portal Impact Level: [Major Outage] You may currently be experiencing the Inability to access the Cumulus receiving the following error "Something went wrong, We could not process your request. Please try clearing your browser's cookies and cache or contact us for help" Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix implemented and will provide our next update by 15:15 ET

The issue affecting Cumulus Portal has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully applied a patch at 14:45 ET, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by May 27st. If you are still experiencing service-related issues, please contact our support team for further assistance.

Below is the post-incident report for the service disruption on May 20th, including what happened, the cause, and the steps taken to prevent recurrence. Summary Date of Incident: 2026-05-20 Duration of Outage: Total Duration: 65minutes – 13:35 – 14:50 EST Maximum Impact Level: Major Outage Services Impacted: Cumulus portal Client Impact: users were experiencing inability to access the Cumulus portal and receiving the following error "Something went wrong, we could not process your request. Please try clearing your browser's cookies and cache or contact us for help" Summary: Service disruption encountered during a planned platform migration. Technical Root Cause Following a scheduled migration activity, a service disruption occurred due to storage capacity limits being reached within part of the underlying infrastructure. An unexpected configuration issue led to accelerated disk usage, resulting in resource saturation and system instability. This situation impacted the availability and performance of certain services until remediation measures were implemented. Resolution Timeline All times are in EST 13:55: Incident detected by our monitoring systems. 13:57: Engineering team isolated the affected servers. 14:20: A fix was deployed to the affected disk size, restoring full functionality. Preventative Measures To prevent a recurrence of this specific issue, we are taking the following actions: We are reinforcing our development and validation processes to prevent this type of issue from recurring. This includes expanding pre-production testing to better replicate real-world conditions, with a stronger focus on validating storage behavior and resource utilization before any changes are deployed. We are also enhancing our rollout procedures to ensure configurations are thoroughly reviewed and tested prior to production deployment. If you are still experiencing service-related issues, please contact our support team for further assistance.