Is Sherweb down?

We are currently investigating an issue impacting our Technical Support . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to our Technical Support platform Impact Level: Partial Outage You may currently be experiencing a delayed in receiving emails from support Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Workaround: If you experience any issues, please do not hesitate to submit a support request for further assistance. Next Update: We will continue to monitor the fix implemented and will provide our next update by 18:00 EST.

The issue affecting our Technical support Platform has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully resolved the issue at 17:00 EST and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.

Impact Level: Performance Degraded We are currently investigating delays affecting our C2 ITSM email services, which may cause email communications to be sent or received later than expected. Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next Update: We will continue to monitor the status of service incident and will provide our next update by 12:00 EDT on OCT 30th.

This is an update regarding the ongoing disruption to C2 ITSM. Impact Level: Recovering The delays affecting our email services have subsided, and email processing is now operating as expected. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT Oct 30th .

The issue affecting our C2 ITSM email services has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restarted the services at 11:45 EDT, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. If you are still experiencing service-related issues, please contact our support team for further assistance.

Some C2 components may be affected by an ongoing outage. Our team is actively working to resolve the issue and restore normal service.

This is an update regarding the ongoing disruption to C2 ITSM Impact Level: Investigating Major Outage You may currently be experiencing accessibility issue. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 07:00 EST.

The issue affecting C2 ITSM has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully fixed at 6:07 EST, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.

We are currently investigating an issue impacting C2. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to C2 ISTM. Impact Level: Partial Outage You may currently be experiencing issues when connecting to C2 ITSM resolving in this error: "This site is not accessible" Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 10:30 EDT on OCT 27th.

This is an update regarding the ongoing disruption to C2 ITSM. Impact Level: Partial Outage We have performed several tests on our infrastructure, including certificate validation, and have been unable to reproduce the issue. Based on the findings from our investigation, the issue appears to be associated with a third-party Cloudflare service incident affecting the firewall inspection layer. Additional information is available on the Cloudflare Status Page. As the issue is related to the firewall inspection layer, resolution may require changes to the third-party firewall configuration. Recommendation: We recommend contacting your firewall provider or network administrator to review the firewall configuration and determine whether any adjustments are required. If you require additional information regarding the necessary adjustments, please contact the C2 ITSM Support team at [email protected] or visit www.support.c2atom.com Next Update: Our team will continue to monitor and investigate the situation. Additional updates will be provided as relevant information becomes available.

The issue affecting C2 ITSM has been resolved, and all services are now operating normally for impacted customers. Impact Level: Resolved Latest Update: Cloudflare has successfully deployed at patch at 10:52 EDT , and we have received multiple confirmation that the stability has returned. Recommendation: No manual changes to your firewall configuration are required, as Cloudflare has deployed a fix to address the issue. If you are still experiencing service-related issues, please contact our support team for further assistance.

We are currently investigating an issue impacting the GDAP page in Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to the GDAP page in Cumulus Impact Level: Partial Outage You may currently be experiencing issue when accessing the GDAP page in Cumulus resulting in the following error: "The value 'null' is not valid for GUID" Current Progress: Our team had identified a potential cause within the page code and it currently working to implement a fix Next Update: We will continue to monitor the implementation and will provide our next update by 16:00 EDT on Oct 26th.

This is an update regarding the ongoing disruption to the GDAP page in Cumulus Impact Level: Partial Outage You may currently be experiencing issue when accessing the GDAP page in Cumulus resulting in the following error: "The value 'null' is not valid for GUID" Current Progress: Our team is actively implementing a fix to address the issue and restore full service. We are closely monitoring the changes as they are applied. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:30 EDT on Oct 26th. .

The issue affecting the GDAP page in Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully applied a patch at 15:28, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.