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We are currently investigating an issue impacting M365 Backup Powered by Veeam - USA & Canada . Impact Level: Investigating Obsereved Behavior : Sharepoint and Onedrive backup jobs may fail to backup some of the objects with the following message : Cannot complete this action. Please try again. Total count of failed items: N Current Progress: The issue is under investigation and we have engaged service provider. Additional information can be found in the following KB article : https://www.veeam.com/kb4793

The issue affecting M365 Backup Powered by Veeam - USA & Canada has been resolved, and all services are now operating normally. Impact Level: Resolved If you are still experiencing service-related issues, please contact our support team for further assistance.

We are currently investigating an issue impacting Cloud PBX Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Major Outage You may currently be experiencing issues making or receiving calls through our CloudPBX services. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Workaround: While we work to fully resolve this issue, customers with a failover configuration can continue receiving inbound calls, provided calls are not being forwarded to another CloudPBX number. Outbound calling remains unavailable at this time. Next Update: We will continue to monitor the status of service incident and will provide our next update by 21:15 on the 2026-07-23.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 22:15 EDT on the 2026-07-23.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: Our team has identified the potential cause and is working with a third-party vendor to restore the services. Next Update: We will continue to monitor the implementation and will provide our next update by 23:15 EDT on the 2026-07-23.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering You should now be able complete inbound and outbound calls through the CloudPBX services. The management portal should also be available to you. Current Progress: Our Team has implemented the fix, and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT on the 24th of July.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: The fix deployed by the third party didn't resolved successfully the services and the services is currently back into an unstable state. Our team is currently working with a third-party vendor to restore the services. Next Update: We will continue to monitor the implementation and will provide our next update by 2:00 EDT on the 2026-07-24.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering You should now be able complete inbound and outbound calls through the CloudPBX services. The management portal should also be available to you. Current Progress: Our Team has worked with the third-party vendor to resolve the issue and we are monitoring the service closely to ensure stability and confirm that the issue is fully resolved. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT on the 24th of July.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: The fix implemented by the third-party vendor did not fully resolve the incident, and the affected services have returned to an unstable state. Our team is actively working with the vendor to restore service and implement a permanent resolution. Next Update: We will continue to monitor the implementation and will provide our next update by 8:00 EDT on the 24th of July .

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Current Progress: The fix implemented by the third-party vendor did not fully resolve the incident, and the affected services have returned to an unstable state. Our team is actively working with the vendor to restore service and implement a permanent resolution. Next Update: We will continue to monitor the implementation and will provide our next update by 9:00 EDT on the 24th of July .

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Current Progress: We are actively working with the third-party vendor responsible for this service to investigate the issue and restore service stability. The affected services remain in a Major Outage state while mitigation and recovery efforts continue. Next Update: We will continue to monitor the implementation and will provide our next update by 10:00 EDT on the 24th of July .

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Current Progress: We are actively working with the third-party vendor responsible for this service to investigate the issue and restore service stability. The affected services remain in a Major Outage state while mitigation and recovery efforts continue. You can contact our support team to discuss available failover options and, where applicable, have inbound calls redirected to an alternate phone number. Next Update: We will continue to monitor the implementation and will provide our next update by 11:00 EDT on the 24th of July .

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Current Progress: We are continuing to work with the third-party vendor responsible for this service to investigate the issue and restore service stability. Customers can contact our support team via email at [email protected] to discuss available failover options and have inbound calls redirected to an alternate phone number. Next Update: We will continue to monitor the implementation and will provide our next update by 12:00 EDT on the 24th of July.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Customers may also experience longer-than-usual wait times or lines dropping when contacting our support team by phone. If possible, we encourage you to reach out to our support team via email or through the customer portal. Current Progress: We are continuing to work with the third-party vendor responsible for this service to investigate the issue and restore service stability. Customers can contact our support team via email at [email protected] to discuss available failover options and have inbound calls redirected to an alternate phone number. Next Update: We will continue to monitor the implementation and will provide our next update by 13:00 EDT on the 24th of July.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Customers may also experience longer-than-usual wait times or lines dropping when contacting our support team by phone. If possible, we encourage you to reach out to our support team via email or through the customer portal. Current Progress: We are continuing to work with the third-party vendor responsible for this service to investigate the issue and restore service stability. Customers can contact our support team via email at [email protected] to discuss available failover options and have inbound calls redirected to an alternate phone number. Next Update: We will continue to monitor the implementation and will provide our next update by 14:00 EDT on the 24th of July.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Customers may also experience longer-than-usual wait times or lines dropping when contacting our support team by phone. If possible, we encourage you to reach out to our support team via email or through the customer portal. Current Progress: We are continuing to work with the third-party vendor responsible for this service to investigate the issue and restore service stability. An email communication was sent out to the impacted partners related to this issue. Customers can contact our support team via email at [email protected] to discuss available failover options and have inbound calls redirected to an alternate phone number if required. Next Update: We will continue to monitor the implementation and will provide our next update by 15:00 EDT on the 24th of July.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while full service functionality is restored. Customers may also experience longer-than-usual wait times or lines dropping when contacting our support team by phone. If possible, we encourage you to reach out to our support team via email or through the customer portal. Current Progress: We are continuing to work with the third-party vendor responsible for this service to investigate the issue and restore service stability. Next Update: We will continue to monitor the implementation and will provide our next update by 19:00 EDT on the 24th of July, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Major Outage Customers may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Current Progress: Our third-party vendor is actively implementing a fix to restore full service functionality. We are closely monitoring the deployment and its impact on service performance. Early observations indicate an improvement in the success rate of inbound and outbound calls; however, the affected portal remain unavailable at this time. Next Update: We will continue to monitor the fix implemented and will provide our next update by 19:45 EDT on the 24th of July, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering Customers should now be able to place and receive calls successfully. We are closely monitoring the vendor's ongoing implementation to ensure service stability and full restoration of all affected services. Current Progress: The vendor, working in collaboration with their ISP, has implemented a fix and is continuing restoration efforts to ensure all services are fully operational. We have confirmed that inbound and outbound calling functionality has been restored. Our team is actively monitoring the service to verify stability and confirm that services return to full functionality. Next Update: We will continue to monitor the fix implemented and will provide our next update by 21:00 EDT, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering Customers should now be able to place and receive calls successfully. We are closely monitoring the vendor's ongoing implementation to ensure service stability and full restoration of all affected services. Current Progress: The vendor, working in collaboration with their ISP, has implemented a fix and is continuing restoration efforts to ensure all services are fully operational. We have confirmed that inbound and outbound calling functionality has been restored. Our team is actively monitoring the service to verify stability and confirm that services return to full functionality. Next Update: We will continue to monitor the fix implemented and will provide our next update by 1:00 EDT on the 25th of July, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering Customers should now be able to place and receive calls successfully. We are closely monitoring the vendor's ongoing implementation to ensure service stability and full restoration of all affected services. Current Progress: The vendor, working in collaboration with their ISP, has implemented a fix and is continuing restoration efforts to ensure all services are fully operational. We have confirmed that inbound and outbound calling functionality has been restored. Our team is actively monitoring the service to verify stability and confirm that services return to full functionality. Next Update: We will continue to monitor the fix implemented and will provide our next update by 9:00 EDT on the 25th of July, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: The fix deployed by the third party didn't resolved successfully the services and the services is currently back into an unstable state. Our team is currently working with a third-party vendor to restore the services. Next Update: We will continue to monitor the implementation and will provide our next update by 11:00 EDT on the 2026-07-25.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: The fix deployed by the third party didn't resolved successfully the services and the services is currently back into an unstable state. Our team is currently working with the third-party vendor to restore the services and ensure stability. Next Update: We will continue to monitor the implementation and will provide our next update by 13:00 EDT on the 2026-07-25.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: Our team is currently working with the third-party vendor to restore the services and ensure stability. Next Update: We will continue to monitor the implementation and will provide our next update by 17 :00 EDT on the 2026-07-25, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: Our team is currently working with the third-party vendor to restore the services and ensure stability. Next Update: We will continue to monitor the implementation and will provide our next update by 19 :00 EDT on the 2026-07-25 , or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: Our team is currently working with the third-party vendor to restore the services and ensure stability. Next Update: We will continue to monitor the implementation and will provide our next update by 23:00 EDT on the 2026-07-25 , or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: Our team is currently working with the third-party vendor to restore the services and ensure stability. Next Update: We will continue to monitor the implementation and will provide our next update by 7 :00 EDT on the 2026-07-26 , or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX . Impact Level: Major Outage You may experience issues placing outbound calls, receiving inbound calls, or accessing the CloudPBX Customer Portal. Service modifications and administrative changes may be delayed while we work to restore full functionality with the customer portal not being available. Current Progress: Our team is currently working with the third-party vendor to restore the services and ensure stability. Next Update: We will continue to monitor the implementation and will provide our next update by 11:00 EDT on the 2026-07-26 , or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering Customers should now be able to place and receive calls successfully. We are closely monitoring the vendor's ongoing implementation to ensure service stability and full restoration of all affected services. Current Progress: The vendor has implemented a fix and is continuing restoration efforts to ensure all services are fully operational. We have confirmed that inbound and outbound calling functionality has been restored. Our team is actively monitoring the service to verify stability and confirm that services return to full functionality. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT on the 26th of July, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering Customers should now be able to place and receive calls successfully. We are closely monitoring the vendor's ongoing implementation to ensure service stability and full restoration of all affected services. Current Progress: We have confirmed that inbound and outbound calling services have been restored. Our team is actively monitoring to verify service stability and ensure all functionalities return to normal operation. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT on the 27th of July, or sooner if new information becomes available or service conditions change.

This is an update regarding the ongoing disruption to CloudPBX. Impact Level: Recovering Customers should now be able to place and receive calls successfully. We are closely monitoring the vendor's ongoing implementation to ensure service stability and full restoration of all affected services. Current Progress: We have confirmed that inbound and outbound calling services have been restored. Our team is actively monitoring to verify service stability and ensure all functionalities return to normal operation. Next Update: We will continue to monitor the fix implemented and will provide our next update by 16:00 EDT on the 28th of July, or sooner if new information becomes available or service conditions change.

The issue affecting CloudPBX has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully confirmed that services were restored by the vendor on Saturday, July 25 at 11:52 PM EST, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by Tuesday, August 4. If you are still experiencing service-related issues, please contact our support team for further assistance.

We are currently investigating an issue impacting Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

The issue affecting our Cumulus Portal has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored services at 8:16am EDT, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by the 28th of July. If you are still experiencing service-related issues, please contact our support team for further assistance.

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will provide our next update by 4 PM EST, July 21st, 2026

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 22nd, 2026

We are currently investigating an issue impacting provisioning in Cumulus Impact Level: Investigating You may currently be experiencing issues when trying to reduce or revert Microsoft 365 subscription quantities, even in the 7-day cancellation window. Current Progress: Our team has opened a ticket with Microsoft, and we are actively working with them to resolve the issue. Next Update: We will provide our next update by 4 PM EST, July 24th, 2026

The issue affecting provisioning in Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully confirmed the fix deployed by Microsoft is working properly at 11:48 AM EDT, and we have verified that system stability has returned. If you are still experiencing service-related issues, please contact our support team for further assistance.

We are currently investigating an issue impacting Cumulus Microsoft 365 License Management . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.

The issue affecting Cumulus Microsoft 365 License Management has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully applied configuration changes at 11:57am EDT , and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by the 23rd of July 2026 . If you are still experiencing service-related issues, please contact our support team for further assistance.

Below is the post-incident report for the service disruption on July 16th, including what happened, the cause, and the steps taken to prevent recurrence. Executive Summary Date of Incident: July 16, 2026 Duration of Outage: 54 minutes (11:06 AM – 12:00 PM EDT) Maximum Impact Level: Partial Outage Services Impacted: Cumulus Client Impact: Customers were unable to access the Manage M365 functionality in Cumulus. As a result, Microsoft 365 user and license management actions could not be performed through Cumulus during the incident. Users attempting to access the service received HTTP 401 Unauthorized errors. Technical Root Cause The disruption was caused by an authentication configuration issue affecting communication between integrated platform components. As a result, requests to access the Manage M365 functionality could not be successfully authenticated, causing customers to receive authorization errors when attempting to manage Microsoft 365 users and licenses through Cumulus. Service was restored after the affected configuration was corrected and validated. Resolution Timeline All times are in EDT. 11:06 AM: Monitoring and customer reports indicated that users were unable to access the Manage M365 functionality in Cumulus. 11:20 AM: The issue was escalated for investigation, and engineering teams began troubleshooting the affected service and validating recent changes. 12:00 PM: The authentication configuration was corrected, service functionality was validated, and full access to Manage M365 was restored. The incident was marked as resolved. Preventative Measures To prevent a recurrence of this specific issue, we are taking the following actions: Improve release validation procedures to better identify dependencies that could affect service availability. Enhance our communication processes to provide earlier notice of service-impacting changes and improve transparency. If you are still experiencing service-related issues, please contact our support team for further assistance.