Sherweb experienced a major incident on July 15, 2026 affecting Microsoft and Azure and 1 more component, lasting 16h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 04:42 PM UTC
We are currently investigating an issue impacting M365 Purchases via Cumulus . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- monitoring Jul 15, 2026, 05:28 PM UTC
This is an update regarding the ongoing disruption to Microsoft365 Purchases via Cumulus. Impact Level: Recovering You should now be able complete your Microsoft365 purchases through Cumulus. Current Progress: An issue originating from Microsoft that affected Microsoft 365 transactions through Cumulus has been resolved, and services have returned to normal operation. We will continue to monitor service health to ensure stability. Next Update: We will continue to monitor the fix implemented and will provide our next update by 5:00pm EDT, Thursday the 16th of July.
- resolved Jul 16, 2026, 09:30 AM UTC
The issue affecting Microsoft365 purchases via Cumulus has been resolved, and all services are now operating normally Impact Level: Resolved Latest Update: Our team successfully confirmed that the Microsoft service issue impacting the propagation of services purchased through Cumulus was restored on July 15 at 5:23pm EDT. We have also verified that system stability has returned. Next Steps: We are conducting an internal review of this incident to ensure continued service stability. With the issue resolved and service operating normally, we will proceed with closing this incident. If you are still experiencing service-related issues, please contact our support team for further assistance.