Sherweb incident
RESOLVED: Issue detected on Cumulus Billing engine
Sherweb experienced a major incident on August 27, 2026 affecting API and MFA: SMS and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 05:03 PM UTC
We are currently investigating an issue impacting Cumulus Billing engine. Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- resolved Aug 27, 2026, 05:34 PM UTC
This is an update regarding the ongoing disruption to Cumulus. Impact Level: Resolved Latest Update: Our team successfully identified and fixed an issue with the billing engine at 17:25 EST. The affected partners will be contacted individually. If you are still experiencing service-related issues, please contact our support team for further assistance.