Sherweb incident
Update: Resolved - Sherweb.com contact & registration forms
Sherweb experienced a major incident on September 17, 2026 affecting General and General and 1 more component, lasting 17h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 03:45 PM UTC
We are currently investigating an issue impacting Sherweb.com contact & registration forms . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- identified Sep 17, 2026, 04:20 PM UTC
This is an update regarding the ongoing disruption to Sherweb.com contact & registration forms. Impact Level: Performance Degraded You maybe unable to submit any contact & registration form on sherweb.com site. Current Progress: Our team has identified the potential cause from a 3rd party provider and is currently implementing a fix. Next Update: We will continue to monitor the implementation and will provide our next update by 17h45 EDT
- identified Sep 17, 2026, 05:45 PM UTC
This is an update regarding the ongoing disruption to Sherweb.com contact & registration forms. Impact Level: Performance Degraded You maybe unable to submit any contact & registration form on sherweb.com site. Current Progress: Our team has identified the potential cause from a 3rd party provider and is currently implementing a fix. Workaround: If you require immediate assistance, you can contact our support team through calls or reaching out via email Next Update: We will continue to monitor the implementation and will provide our next update by 20h00 EDT
- monitoring Sep 17, 2026, 06:04 PM UTC
This is an update regarding the ongoing disruption to Sherweb.com contact & registration forms . Impact Level: Recovering You should now be able successfully submit Contact & Registration forms on the Sherweb.com website. Current Progress: Our team has confirmed that the third-party provider has implemented a fix. We have verified that customers can now successfully submit contact and registration forms. We are continuing to monitor the service closely to ensure stability. Next Update: We will continue to monitor the fix implemented and will provide our next update by 9:00 EDT on the 18th of September .
- resolved Sep 18, 2026, 09:18 AM UTC
The issue affecting Sherweb.com contact & registration forms has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team has confirmed that the third-party provider's fix remains effective, and we have verified that customers can successfully submit contact and registration forms. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by September 25, 2026. If you are still experiencing service-related issues, please contact our support team for further assistance.