Sherweb experienced a major incident on July 8, 2026 affecting General and Sherweb Hosted Services and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 01:13 PM UTC
We are currently investigating an issue impacting Cumulus Portal . Impact Level: Investigating Current Progress: Our engineering team has been mobilized and is actively investigating the problem to determine the root cause and restore service. Next update: We will provide an update within 60 minutes.
- investigating Jul 08, 2026, 01:36 PM UTC
This is an update regarding the ongoing disruption to Cumulus Impact Level: Partial Outage You may currently be experiencing the inability to create a new organization in Cumulus Current Progress: Our team is still investigating and working on identifying the cause of the issue. Next Update: We will continue to monitor the status of service incident and will provide our next update by 14:30 EDT on Jul 08th
- identified Jul 08, 2026, 01:48 PM UTC
This is an update regarding the ongoing disruption to Cumulus Impact Level: Partial Outage You may currently be experiencing the inability to create a new organization in Cumulus Current Progress: Our team has identified the potential cause come from a Data Base sync issue and is currently implementing a fix. Next Update: We will continue to monitor the implementation and will provide our next update by 14:30 EDT on July 08th
- resolved Jul 08, 2026, 01:58 PM UTC
The issue affecting Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restarted the Sync on the affected DB at 14:00, and we have verified that system stability has returned. Next Steps: We are conducting a thorough Root Cause Analysis (RCA) to understand why this happened and to implement safeguards preventing it from occurring again. We will share the post-incident report with you by July 16th. If you are still experiencing service-related issues, please contact our support team for further assistance.