Shakepay Outage History

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There were 7 Shakepay outages since February 5, 2026 totaling 16h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shakepay.com

Minor April 5, 2026

E-transfers cashout delayed

Detected by Pingoru
Apr 05, 2026, 04:16 PM UTC
Resolved
Apr 06, 2026, 12:14 AM UTC
Duration
7h 57m
Affected: Interac e-Transfer cashouts
Timeline · 7 updates
  1. investigating Apr 05, 2026, 04:16 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. investigating Apr 05, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 05, 2026, 04:27 PM UTC

    The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

  4. identified Apr 05, 2026, 07:25 PM UTC

    Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

  5. identified Apr 05, 2026, 10:05 PM UTC

    Our service provider is still working on implementing a fix - Thank you for your patience

  6. monitoring Apr 05, 2026, 11:45 PM UTC

    A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

  7. resolved Apr 06, 2026, 12:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026

Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails

Detected by Pingoru
Mar 13, 2026, 02:44 PM UTC
Resolved
Mar 13, 2026, 03:42 PM UTC
Duration
58m
Affected: Interac e-Transfer fundingInterac e-Transfer cashoutsBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsAuthenticationLightning FundingLightning CashoutsWire transfer cashoutsWire transfer fundingBill Payment
Timeline · 6 updates
  1. investigating Mar 13, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 13, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 02:54 PM UTC

    We have identified a query causing a large negative impact on platform responsiveness

  5. monitoring Mar 13, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2026, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

E-transfer outage

Detected by Pingoru
Mar 04, 2026, 04:21 AM UTC
Resolved
Mar 04, 2026, 04:38 AM UTC
Duration
17m
Timeline · 3 updates
  1. identified Mar 04, 2026, 04:21 AM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

  2. identified Mar 04, 2026, 04:21 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 04, 2026, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Delayed ETH & USDC transactions

Detected by Pingoru
Feb 23, 2026, 08:35 PM UTC
Resolved
Feb 23, 2026, 08:56 PM UTC
Duration
21m
Affected: Ethereum cashouts
Timeline · 3 updates
  1. investigating Feb 23, 2026, 08:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 23, 2026, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

E-transfers

Detected by Pingoru
Feb 22, 2026, 03:44 PM UTC
Resolved
Feb 22, 2026, 10:07 PM UTC
Duration
6h 22m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 5 updates
  1. investigating Feb 22, 2026, 03:44 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. identified Feb 22, 2026, 07:33 PM UTC

    The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.

  3. identified Feb 22, 2026, 07:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 22, 2026, 10:07 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 22, 2026, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Delayed ETH/USDC cashins & cashouts

Detected by Pingoru
Feb 12, 2026, 06:18 PM UTC
Resolved
Feb 12, 2026, 06:33 PM UTC
Duration
15m
Affected: Ethereum fundingEthereum cashouts
Timeline · 2 updates
  1. investigating Feb 12, 2026, 06:18 PM UTC

    We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

  2. resolved Feb 12, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Slow API

Detected by Pingoru
Feb 05, 2026, 05:10 PM UTC
Resolved
Feb 05, 2026, 05:24 PM UTC
Duration
13m
Affected: WebsiteBuy and sellMobile appsAuthentication
Timeline · 4 updates
  1. investigating Feb 05, 2026, 05:10 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 05, 2026, 05:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 05, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

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