Shakepay Outage History

Shakepay is up right now

Pingoru has recorded 56 incidents for Shakepay: 42 in the last 12 months and 12 in the last 90 days.

Source: status.shakepay.com

56incidents recorded
42last 12 months
12last 90 days
2 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Shakepay in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202618 of 720 (1%)
May 2026412 of 744 (2%)
June 202611 of 720 (0%)
July 202633 of 744 (0%)
August 202600 of 744 (0%)
September 202634 of 720 (0%)
October 2026939 of 744 (5%)
November 202600 of 87 (0%)

Incidents, newest first

Minor October 29, 2026 Autoswaps Temporarily Unavailable 2h 17m

Started Oct 29, 2026, 10:59 PM UTC· resolved Oct 30, 2026, 01:17 AM UTC

  1. investigating Oct 29, 2026, 10:59 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 30, 2026, 01:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 26, 2026 Card details temporarily unavailable 1h 16m Website, Mobile apps

Started Oct 26, 2026, 09:24 PM UTC· resolved Oct 26, 2026, 10:41 PM UTC

  1. investigating Oct 26, 2026, 09:24 PM UTC

    An issue with a third-party provider is currently impacting the in-app card details. We're working with them to fix this issue - Your card and transactions are not affected. Thank you for your patience while we address the situation.

  2. monitoring Oct 26, 2026, 09:44 PM UTC

    The issue has been identified and we're observing partial recovery from customers. Thank you for your patience

  3. resolved Oct 26, 2026, 10:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2026 Card authorization problems / API performance degraded 55m Interac e-Transfer funding, Interac e-Transfer cashouts, Website, Bitcoin funding and 11 more

Started Oct 22, 2026, 08:51 PM UTC· resolved Oct 22, 2026, 09:47 PM UTC

  1. investigating Oct 22, 2026, 08:51 PM UTC

    We are currently investigating this issue.

  2. identified Oct 22, 2026, 09:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2026, 09:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2026, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 18, 2026 E-transfer outage 1d 6h Interac e-Transfer funding

Started Oct 18, 2026, 06:14 AM UTC· resolved Oct 19, 2026, 12:54 PM UTC

  1. investigating Oct 18, 2026, 06:14 AM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.

  2. resolved Oct 19, 2026, 12:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2026 e-Transfer Delayed 1h 25m Interac e-Transfer funding

Started Oct 09, 2026, 04:42 PM UTC· resolved Oct 09, 2026, 06:08 PM UTC

  1. investigating Oct 09, 2026, 04:42 PM UTC

    Some of our service providers are currently experiencing issues. We’re assessing the impact on our services and will share updates here as we learn more.

  2. investigating Oct 09, 2026, 04:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2026, 06:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 6, 2026 Service Outage 1h 2m Interac e-Transfer funding, Interac e-Transfer cashouts, Wire transfer funding

Started Oct 06, 2026, 05:33 PM UTC· resolved Oct 06, 2026, 06:35 PM UTC

  1. investigating Oct 06, 2026, 05:33 PM UTC

    We are experiencing degraded performance on e-transfers and wires

  2. monitoring Oct 06, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2026, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2026 Interac Money Requests currently delayed 34m Interac e-Transfer funding

Started Oct 05, 2026, 07:14 PM UTC· resolved Oct 05, 2026, 07:49 PM UTC

  1. investigating Oct 05, 2026, 07:14 PM UTC

    We are currently investigating this issue.

  2. identified Oct 05, 2026, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 05, 2026, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2026 API Performance Degraded 33m Interac e-Transfer funding, Interac e-Transfer cashouts, Website, Bitcoin funding and 11 more

Started Oct 02, 2026, 06:59 PM UTC· resolved Oct 02, 2026, 07:33 PM UTC

  1. investigating Oct 02, 2026, 06:59 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 02, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 2, 2026 3rd party e-Transfer cash-out delayed 58m Interac e-Transfer cashouts

Started Oct 02, 2026, 03:05 AM UTC· resolved Oct 02, 2026, 04:04 AM UTC

  1. investigating Oct 02, 2026, 03:05 AM UTC

    An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding

  2. identified Oct 02, 2026, 04:01 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2026, 04:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2026, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2026 API Performance Degraded 22m Interac e-Transfer funding, Interac e-Transfer cashouts, Website, Bitcoin funding and 11 more

Started Sep 29, 2026, 10:52 PM UTC· resolved Sep 29, 2026, 11:15 PM UTC

  1. investigating Sep 29, 2026, 10:52 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 29, 2026, 10:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 29, 2026, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2026 Problems with Interac e-Transfer Request Money 2h 23m Interac e-Transfer funding

Started Sep 10, 2026, 04:01 PM UTC· resolved Sep 10, 2026, 06:25 PM UTC

  1. investigating Sep 10, 2026, 04:01 PM UTC

    We are currently investigating this issue.

  2. identified Sep 10, 2026, 04:03 PM UTC

    We are experiencing performance issues on the request money feature and are working on a fix.

  3. monitoring Sep 10, 2026, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2026 Ethereum & USDC cashouts currently unavailable 42m Ethereum cashouts

Started Sep 04, 2026, 07:18 PM UTC· resolved Sep 04, 2026, 08:00 PM UTC

  1. investigating Sep 04, 2026, 07:18 PM UTC

    We are currently investigating this issue.

  2. identified Sep 04, 2026, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 04, 2026, 07:39 PM UTC

    A fix has been implemented and we're currently broadcasting the remaining of the transaction backlog. Thank you for your patience.

  4. resolved Sep 04, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026 Card Service (Issuing, Digital Wallet Tokenization) problems 2h 23m

Started Jul 21, 2026, 08:34 PM UTC· resolved Jul 21, 2026, 10:58 PM UTC

  1. identified Jul 21, 2026, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 21, 2026, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2026 Etransfer Outage 26m Interac e-Transfer funding, Interac e-Transfer cashouts

Started Jul 08, 2026, 06:33 PM UTC· resolved Jul 08, 2026, 07:00 PM UTC

  1. investigating Jul 08, 2026, 06:33 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Major July 8, 2026 Widespread Service Unavailability 26m Interac e-Transfer funding, Interac e-Transfer cashouts, Website, Bitcoin funding and 11 more

Started Jul 08, 2026, 06:32 PM UTC· resolved Jul 08, 2026, 06:59 PM UTC

  1. investigating Jul 08, 2026, 06:32 PM UTC

    We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

  2. investigating Jul 08, 2026, 06:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 08, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 7, 2026 Crypto Transactions delayed 57m Bitcoin funding, Bitcoin cashouts, Ethereum funding, Ethereum cashouts

Started Jun 07, 2026, 11:35 AM UTC· resolved Jun 07, 2026, 12:33 PM UTC

  1. identified Jun 07, 2026, 11:35 AM UTC

    Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

  2. monitoring Jun 07, 2026, 11:44 AM UTC

    A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.

  3. resolved Jun 07, 2026, 12:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026 Performance degraded: In-app Card screen 38m

Started May 21, 2026, 03:36 PM UTC· resolved May 21, 2026, 04:15 PM UTC

  1. investigating May 21, 2026, 03:36 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2026, 03:40 PM UTC

    Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

  3. monitoring May 21, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026 e-Transfer Delayed 3h 2m Interac e-Transfer funding, Interac e-Transfer cashouts

Started May 20, 2026, 02:33 PM UTC· resolved May 20, 2026, 05:35 PM UTC

  1. investigating May 20, 2026, 02:33 PM UTC

    We are currently investigating this issue.

  2. resolved May 20, 2026, 05:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 17, 2026 Bill Payments outage 6h 31m Bill Payment

Started May 17, 2026, 03:30 PM UTC· resolved May 17, 2026, 10:02 PM UTC

  1. investigating May 17, 2026, 03:30 PM UTC

    Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.

  2. monitoring May 17, 2026, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 17, 2026, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 10, 2026 E-transfer outage 1h 55m Interac e-Transfer funding, Interac e-Transfer cashouts

Started May 10, 2026, 03:23 PM UTC· resolved May 10, 2026, 05:18 PM UTC

  1. investigating May 10, 2026, 03:23 PM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

  2. investigating May 10, 2026, 03:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 10, 2026, 05:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 5, 2026 E-transfers cashout delayed 7h 57m Interac e-Transfer cashouts

Started Apr 05, 2026, 04:16 PM UTC· resolved Apr 06, 2026, 12:14 AM UTC

  1. investigating Apr 05, 2026, 04:16 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. investigating Apr 05, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 05, 2026, 04:27 PM UTC

    The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

  4. identified Apr 05, 2026, 07:25 PM UTC

    Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

  5. identified Apr 05, 2026, 10:05 PM UTC

    Our service provider is still working on implementing a fix - Thank you for your patience

  6. monitoring Apr 05, 2026, 11:45 PM UTC

    A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

  7. resolved Apr 06, 2026, 12:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026 Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails 58m Interac e-Transfer funding, Interac e-Transfer cashouts, Bitcoin funding, Bitcoin cashouts and 10 more

Started Mar 13, 2026, 02:44 PM UTC· resolved Mar 13, 2026, 03:42 PM UTC

  1. investigating Mar 13, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 13, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 02:54 PM UTC

    We have identified a query causing a large negative impact on platform responsiveness

  5. monitoring Mar 13, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2026, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026 E-transfer outage 17m

Started Mar 04, 2026, 04:21 AM UTC· resolved Mar 04, 2026, 04:38 AM UTC

  1. identified Mar 04, 2026, 04:21 AM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

  2. identified Mar 04, 2026, 04:21 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 04, 2026, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 3, 2026 E-transfer outage 27m Interac e-Transfer funding

Started Mar 03, 2026, 09:48 AM UTC· resolved Mar 03, 2026, 10:15 AM UTC

  1. investigating Mar 03, 2026, 09:48 AM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.

  2. resolved Mar 03, 2026, 10:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026 Delayed ETH & USDC transactions 21m Ethereum cashouts

Started Feb 23, 2026, 08:35 PM UTC· resolved Feb 23, 2026, 08:56 PM UTC

  1. investigating Feb 23, 2026, 08:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 23, 2026, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →