Shakepay Outage History

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Shakepay had 42 outages in the last 2 years totaling 48h 18m of downtime — averaging 1.7 incidents per month.

There were 42 Shakepay outages since April 1, 2025 totaling 48h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shakepay.com

Minor June 7, 2026

Crypto Transactions delayed

Detected by Pingoru
Jun 07, 2026, 11:35 AM UTC
Resolved
Jun 07, 2026, 12:33 PM UTC
Duration
57m
Affected: Bitcoin fundingBitcoin cashoutsEthereum fundingEthereum cashouts
Timeline · 3 updates
  1. identified Jun 07, 2026, 11:35 AM UTC

    Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

  2. monitoring Jun 07, 2026, 11:44 AM UTC

    A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.

  3. resolved Jun 07, 2026, 12:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

Performance degraded: In-app Card screen

Detected by Pingoru
May 21, 2026, 03:36 PM UTC
Resolved
May 21, 2026, 04:15 PM UTC
Duration
38m
Timeline · 4 updates
  1. investigating May 21, 2026, 03:36 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2026, 03:40 PM UTC

    Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

  3. monitoring May 21, 2026, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

e-Transfer Delayed

Detected by Pingoru
May 20, 2026, 02:33 PM UTC
Resolved
May 20, 2026, 05:35 PM UTC
Duration
3h 2m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 2 updates
  1. investigating May 20, 2026, 02:33 PM UTC

    We are currently investigating this issue.

  2. resolved May 20, 2026, 05:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 17, 2026

Bill Payments outage

Detected by Pingoru
May 17, 2026, 03:30 PM UTC
Resolved
May 17, 2026, 10:02 PM UTC
Duration
6h 31m
Affected: Bill Payment
Timeline · 3 updates
  1. investigating May 17, 2026, 03:30 PM UTC

    Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.

  2. monitoring May 17, 2026, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 17, 2026, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 10, 2026

E-transfer outage

Detected by Pingoru
May 10, 2026, 03:23 PM UTC
Resolved
May 10, 2026, 05:18 PM UTC
Duration
1h 55m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 3 updates
  1. investigating May 10, 2026, 03:23 PM UTC

    Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

  2. investigating May 10, 2026, 03:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 10, 2026, 05:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 5, 2026

E-transfers cashout delayed

Detected by Pingoru
Apr 05, 2026, 04:16 PM UTC
Resolved
Apr 06, 2026, 12:14 AM UTC
Duration
7h 57m
Affected: Interac e-Transfer cashouts
Timeline · 7 updates
  1. investigating Apr 05, 2026, 04:16 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. investigating Apr 05, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 05, 2026, 04:27 PM UTC

    The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

  4. identified Apr 05, 2026, 07:25 PM UTC

    Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

  5. identified Apr 05, 2026, 10:05 PM UTC

    Our service provider is still working on implementing a fix - Thank you for your patience

  6. monitoring Apr 05, 2026, 11:45 PM UTC

    A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

  7. resolved Apr 06, 2026, 12:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026

Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails

Detected by Pingoru
Mar 13, 2026, 02:44 PM UTC
Resolved
Mar 13, 2026, 03:42 PM UTC
Duration
58m
Affected: Interac e-Transfer fundingInterac e-Transfer cashoutsBitcoin fundingBitcoin cashoutsBuy and sellMobile appsEthereum fundingEthereum cashoutsAuthenticationLightning FundingLightning CashoutsWire transfer cashoutsWire transfer fundingBill Payment
Timeline · 6 updates
  1. investigating Mar 13, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 13, 2026, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 13, 2026, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 02:54 PM UTC

    We have identified a query causing a large negative impact on platform responsiveness

  5. monitoring Mar 13, 2026, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 13, 2026, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Delayed ETH & USDC transactions

Detected by Pingoru
Feb 23, 2026, 08:35 PM UTC
Resolved
Feb 23, 2026, 08:56 PM UTC
Duration
21m
Affected: Ethereum cashouts
Timeline · 3 updates
  1. investigating Feb 23, 2026, 08:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 23, 2026, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 23, 2026, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2026

E-transfers

Detected by Pingoru
Feb 22, 2026, 03:44 PM UTC
Resolved
Feb 22, 2026, 10:07 PM UTC
Duration
6h 22m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 5 updates
  1. investigating Feb 22, 2026, 03:44 PM UTC

    Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

  2. identified Feb 22, 2026, 07:33 PM UTC

    The issue has been identified and most transactions have been fulfilled successfully since. Our banking partner is working on resolving this issue as soon as possible. Thank you for your patience.

  3. identified Feb 22, 2026, 07:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 22, 2026, 10:07 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 22, 2026, 10:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026

Delayed ETH/USDC cashins & cashouts

Detected by Pingoru
Feb 12, 2026, 06:18 PM UTC
Resolved
Feb 12, 2026, 06:33 PM UTC
Duration
15m
Affected: Ethereum fundingEthereum cashouts
Timeline · 2 updates
  1. investigating Feb 12, 2026, 06:18 PM UTC

    We are seeing longer than usual delays for certain ETH/USDC cashins and cashouts, and are investigating the issue. Pending transactions will be processed once the incident was resolved.

  2. resolved Feb 12, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Slow API

Detected by Pingoru
Feb 05, 2026, 05:10 PM UTC
Resolved
Feb 05, 2026, 05:24 PM UTC
Duration
13m
Affected: WebsiteBuy and sellMobile appsAuthentication
Timeline · 4 updates
  1. investigating Feb 05, 2026, 05:10 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 05, 2026, 05:10 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 05, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 31, 2026

SMS Delivery Issues Affecting Sign-In and Sign-Up

Detected by Pingoru
Jan 31, 2026, 08:41 PM UTC
Resolved
Jan 31, 2026, 11:51 PM UTC
Duration
3h 9m
Affected: Authentication
Timeline · 3 updates
  1. identified Jan 31, 2026, 08:41 PM UTC

    We are currently experiencing issues with SMS delivery through our short code provider. This is affecting both mobile app and web sign-in/sign-up flows, as verification codes may be delayed or not delivered. If you’re unable to receive the verification code via SMS, please use the “Call Me” option to receive your code through an automated voice call.

  2. monitoring Jan 31, 2026, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2026, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026

[Shakepay Card] Transactions currently unavailable

Detected by Pingoru
Jan 22, 2026, 06:15 PM UTC
Resolved
Jan 22, 2026, 08:40 PM UTC
Duration
2h 25m
Timeline · 4 updates
  1. investigating Jan 22, 2026, 06:15 PM UTC

    We're aware of an ongoing issue affecting card services. Some customers may see card transactions incorrectly declined and may also be temporarily unable to view their card details in the app. We are actively assessing the scope of the issue, determining the root cause, and working toward resolution. Your funds are safe, and no action is needed on your end at this time. We recommend trying again a bit later once services are restored. We're sorry for the inconvenience and appreciate your patience.

  2. identified Jan 22, 2026, 06:20 PM UTC

    The root cause was traced to a third-party service, and remediation is currently in progress.

  3. monitoring Jan 22, 2026, 07:35 PM UTC

    A fix has been implemented and we're monitoring the results.

  4. resolved Jan 22, 2026, 08:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 20, 2026

Ethereum/USDC cashouts delayed

Detected by Pingoru
Jan 20, 2026, 05:04 PM UTC
Resolved
Jan 20, 2026, 05:36 PM UTC
Duration
31m
Affected: Ethereum cashouts
Timeline · 4 updates
  1. investigating Jan 20, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. identified Jan 20, 2026, 05:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 20, 2026, 05:21 PM UTC

    A fix has been implemented and we're processing the backlog of cashouts. Thank you for your patience.

  4. resolved Jan 20, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 18, 2026

E-Transfers and Money Requests Delayed

Detected by Pingoru
Jan 18, 2026, 06:27 AM UTC
Resolved
Jan 18, 2026, 06:35 AM UTC
Duration
7m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 3 updates
  1. investigating Jan 18, 2026, 06:27 AM UTC

    We are currently investigating this issue.

  2. identified Jan 18, 2026, 06:28 AM UTC

    Our banking partner started their maintenance a few minutes earlier than expected.

  3. resolved Jan 18, 2026, 06:35 AM UTC

    Our banking partner started their maintenance. Closing this event in favour of the scheduled and active E-Transfer Maintenance event.

Read the full incident report →

Notice January 9, 2026

Support Chat unavailable

Detected by Pingoru
Jan 09, 2026, 08:01 PM UTC
Resolved
Jan 09, 2026, 08:55 PM UTC
Duration
54m
Timeline · 3 updates
  1. investigating Jan 09, 2026, 08:01 PM UTC

    We are currently investigating this issue.

  2. identified Jan 09, 2026, 08:03 PM UTC

    We have identified an issue with a 3rd party that hosts our Support chat and Support portal. Customers will experience delayed responses.

  3. resolved Jan 09, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 11, 2025

Background jobs stuck

Detected by Pingoru
Dec 11, 2025, 11:39 AM UTC
Resolved
Dec 11, 2025, 12:06 PM UTC
Duration
26m
Timeline · 3 updates
  1. investigating Dec 11, 2025, 11:39 AM UTC

    Notifications, emails, card cashbacks, bill payments, face auth, 3rd Party eTransfer Contact updates delayed.

  2. monitoring Dec 11, 2025, 11:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 11, 2025, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 23, 2025

Delayed outgoing e-Transfers

Detected by Pingoru
Nov 23, 2025, 05:25 PM UTC
Resolved
Nov 23, 2025, 08:34 PM UTC
Duration
3h 8m
Affected: Interac e-Transfer fundingInterac e-Transfer cashouts
Timeline · 4 updates
  1. investigating Nov 23, 2025, 05:25 PM UTC

    We are currently investigating the issue. Pending e-Transfers will get processed as soon as possible.

  2. investigating Nov 23, 2025, 05:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 23, 2025, 05:51 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 23, 2025, 08:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2025

Email Deliverability Issue

Detected by Pingoru
Nov 13, 2025, 10:15 PM UTC
Resolved
Nov 14, 2025, 12:09 AM UTC
Duration
1h 54m
Timeline · 3 updates
  1. investigating Nov 13, 2025, 10:15 PM UTC

    An issue affecting a third-party provider is impacting a subset of users in regards to email communication.

  2. monitoring Nov 13, 2025, 11:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 12:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2025

E-Transfer Cashin delayed

Detected by Pingoru
Nov 13, 2025, 10:14 PM UTC
Resolved
Nov 14, 2025, 12:09 AM UTC
Duration
1h 54m
Affected: Interac e-Transfer funding
Timeline · 4 updates
  1. investigating Nov 13, 2025, 10:14 PM UTC

    We are currently investigating the issue - Pending e-Transfers will get processed as soon as possible.

  2. monitoring Nov 13, 2025, 11:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 13, 2025, 11:49 PM UTC

    If your e-Transfer is stuck please try send a reminder on the e-Transfer (from your institution) or https://help.shakepay.com/en/articles/7959242-my-e-transfer-is-pending-with-a-412-error-code

  4. resolved Nov 14, 2025, 12:09 AM UTC

    This incident has been resolved. If your e-Transfer is stuck please try send a reminder on the e-Transfer (from your institution) or https://help.shakepay.com/en/articles/7959242-my-e-transfer-is-pending-with-a-412-error-code

Read the full incident report →

Minor November 13, 2025

Delayed Incoming E-Transfers

Detected by Pingoru
Nov 13, 2025, 07:40 PM UTC
Resolved
Nov 13, 2025, 08:27 PM UTC
Duration
46m
Affected: Interac e-Transfer funding
Timeline · 2 updates
  1. investigating Nov 13, 2025, 07:40 PM UTC

    We are currently investigating the issue - Pending e-Transfers will get processed as soon as possible.

  2. resolved Nov 13, 2025, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Degraded Performance with Interac Money Requests and Ethereum Funding

Detected by Pingoru
Nov 11, 2025, 10:44 PM UTC
Resolved
Nov 12, 2025, 12:31 AM UTC
Duration
1h 47m
Affected: Interac e-Transfer fundingEthereum funding
Timeline · 4 updates
  1. investigating Nov 11, 2025, 10:44 PM UTC

    We’re currently experiencing delays with Interac e-Transfer money requests and USDC to USD conversions. The issue has been identified, and a fix is being rolled out. Thank you for your patience while we work to resolve this.

  2. investigating Nov 11, 2025, 11:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 12:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Web app, API performance degraded

Detected by Pingoru
Nov 11, 2025, 09:34 PM UTC
Resolved
Nov 11, 2025, 10:12 PM UTC
Duration
38m
Affected: WebsiteMobile apps
Timeline · 4 updates
  1. investigating Nov 11, 2025, 09:34 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 09:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 11, 2025, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 10, 2025

Our mobile and web are slow to respond

Detected by Pingoru
Nov 10, 2025, 08:50 AM UTC
Resolved
Nov 10, 2025, 09:36 AM UTC
Duration
45m
Affected: WebsiteBuy and sellMobile apps
Timeline · 3 updates
  1. investigating Nov 10, 2025, 08:50 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 10, 2025, 09:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 10, 2025, 09:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

USDC Cashout Delayed

Detected by Pingoru
Nov 03, 2025, 11:39 PM UTC
Resolved
Nov 04, 2025, 12:12 AM UTC
Duration
33m
Affected: Ethereum cashouts
Timeline · 3 updates
  1. identified Nov 03, 2025, 11:39 PM UTC

    We've identified an issue preventing USDC cashout from the app. We're working on a fix - Estimated time of resolution is 7:15 PM ET. Thank you for your patience

  2. monitoring Nov 04, 2025, 12:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 04, 2025, 12:12 AM UTC

    This incident has been resolved.

Read the full incident report →