Shakepay incident

Card details temporarily unavailable

Resolved after 1 hour 16 minutes, affecting Website and Mobile apps, on October 26, 2026.

monitoring Oct 26, 2026, 09:44 PM UTC

The issue has been identified and we're observing partial recovery from customers. Thank you for your patience

Started
Oct 26, 2026, 09:24 PM UTC
Resolved
Oct 26, 2026, 10:41 PM UTC
Duration
1h 16m
Detected by Pingoru
Oct 26, 2026, 09:24 PM UTC

Affected components

WebsiteMobile apps

Update timeline

  1. investigating Oct 26, 2026, 09:24 PM UTC

    An issue with a third-party provider is currently impacting the in-app card details. We're working with them to fix this issue - Your card and transactions are not affected. Thank you for your patience while we address the situation.

  2. monitoring Oct 26, 2026, 09:44 PM UTC

    The issue has been identified and we're observing partial recovery from customers. Thank you for your patience

  3. resolved Oct 26, 2026, 10:41 PM UTC

    This incident has been resolved.

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