Scalepoint Outage History

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There were 10 Scalepoint outages since February 6, 2026 totaling 102h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scalepoint.com

Critical April 24, 2026

Disruption of service - Settlement Tool

Detected by Pingoru
Apr 24, 2026, 08:20 AM UTC
Resolved
Apr 24, 2026, 06:13 PM UTC
Duration
9h 53m
Affected: All (Entire system affected)Settlement Tool
Timeline · 3 updates
  1. investigating Apr 24, 2026, 08:20 AM UTC

    Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Apr 24, 2026, 08:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 06:13 PM UTC

    The incident has been resolved.

Read the full incident report →

Major April 23, 2026

Disruption of service - ClaimsCORE & ClaimShop

Detected by Pingoru
Apr 23, 2026, 11:00 AM UTC
Resolved
Apr 23, 2026, 08:32 PM UTC
Duration
9h 32m
Affected: All (Entire system affected)All (Entire system affected)Shop
Timeline · 5 updates
  1. investigating Apr 23, 2026, 11:00 AM UTC

    Some of our users are unable to gain access to their settlement and Shop purchases. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Apr 23, 2026, 11:33 AM UTC

    We are still investigating the issue.

  3. investigating Apr 23, 2026, 11:47 AM UTC

    We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.

  4. monitoring Apr 23, 2026, 12:13 PM UTC

    A fix has been implemented and systems are back online. We are monitoring the results.

  5. resolved Apr 23, 2026, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 20, 2026

Disruption of service - Repair & Valuation

Detected by Pingoru
Apr 20, 2026, 08:16 AM UTC
Resolved
Apr 20, 2026, 01:14 PM UTC
Duration
4h 58m
Affected: Repair & Valuation
Timeline · 7 updates
  1. identified Apr 20, 2026, 08:16 AM UTC

    Some of our users are currently experiencing issues with Repair & Valuation. The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Apr 20, 2026, 08:22 AM UTC

    Fix has been implemented and we are monitoring the results.

  3. monitoring Apr 20, 2026, 08:43 AM UTC

    We have observed erros in the Selfservice module, claimaints use to regristrer items. Work is ongoing to resolve the issue.

  4. monitoring Apr 20, 2026, 08:53 AM UTC

    A fix has been introduced to Selfservice. We are monitoring the results.

  5. identified Apr 20, 2026, 09:25 AM UTC

    We are continuing to observe errors affecting the Widget tool in Selfservice, and our investigation is ongoing. We apologize for the inconvenience this may be causing our users.

  6. monitoring Apr 20, 2026, 10:19 AM UTC

    A fix has been implemeted for Widget tool. We are monitoring results.

  7. resolved Apr 20, 2026, 01:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Some users are experiencing delays with emails from Scalepoint systems

Detected by Pingoru
Apr 14, 2026, 09:44 AM UTC
Resolved
Apr 17, 2026, 09:55 AM UTC
Duration
3d
Affected: CommunicationHUB Health
Timeline · 18 updates
  1. investigating Apr 14, 2026, 09:44 AM UTC

    Some of our users are currently experiencing delays receiving e-mails. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Apr 14, 2026, 11:13 AM UTC

    Issue has been resolved. We are monitoring the situation.

  3. monitoring Apr 14, 2026, 01:20 PM UTC

    We are still investigating delays on email delivery.

  4. monitoring Apr 15, 2026, 05:44 AM UTC

    We are in dialog with our supplier on why some users experience significant delays in delivery of email. Certain issues should be resolved yesterday. We will continue to monitor the situation in morning hours.

  5. investigating Apr 15, 2026, 07:14 AM UTC

    We are currently investigating an issue affecting the delivery of certain system-generated emails in ClaimsCORE and HUB. Servicepartner users may experience significant delays when receiving password reset emails. Additionally, many HUB Health partner emails are not being delivered, which may prevent users from logging into the Scalepoint system. Please note that manual email communications (e.g., claim handlers contacting claimants directly) are not affected.

  6. identified Apr 15, 2026, 01:16 PM UTC

    Our supplier is still working on investigating the issue. We continue to await their response and are monitoring any changes in email traffic.

  7. monitoring Apr 16, 2026, 05:03 AM UTC

    Our supplier informs us a fix has been implemented. We will monitor the effectiveness of the solution.

  8. monitoring Apr 16, 2026, 06:35 AM UTC

    We are unfortunately seeing some complications with the latest fix. Email traffic is using new routes to their destination, but these routes seem affected by the increase in traffic. We are working to resolve issues with our supplier.

  9. identified Apr 16, 2026, 07:58 AM UTC

    Emails are finally being sent and received. Unfortunately many Service partner users in HUB Health are experiencing errors on login. We are working to resolve the issue.

  10. identified Apr 16, 2026, 09:03 AM UTC

    A simple fix for users experiencing the "500 Server Error" on login, should reset their password. That should resolve the issue on the next login attempt. 1. Simply click "Forgot password? Click here" on the login page. 2. Enter "Username or email:" and click 'Send link'. 3. Follow link in email received and set a new password. 4. Login using the new password.

  11. identified Apr 16, 2026, 09:21 AM UTC

    A simple fix for users experiencing the "500 Server Error" on login, should reset their password. That should resolve the issue on the next login attempt. 1. Simply click "Forgot password? Click here" on the login page. 2. Enter "Username or email:" and click 'Send link'. 3. Follow link in email received and set a new password. 4. Login using the new password. Additional info. It seems there are users receiving multiple emails with verification code. The first email received should contain the correct code to login. If wrong code is used, "500 server error"-message will be displayed. User has to reset password again.

  12. monitoring Apr 16, 2026, 10:12 AM UTC

    A fix has been implemented and once users have reset password, will be able to access systems. We are monitoring email and user traffic for the time being.

  13. monitoring Apr 16, 2026, 12:24 PM UTC

    Unfortunately we are stil seeing issues with partner login. We are working towards a fix.

  14. identified Apr 16, 2026, 02:02 PM UTC

    We are still working on resolve the issue with login, that many users on HUB Health are experiencing.

  15. identified Apr 17, 2026, 05:15 AM UTC

    We are continuing to work on a fix for the current issue.

  16. identified Apr 17, 2026, 07:42 AM UTC

    We are still working on a fix to login issue HUB Health service partners are experiencing.

  17. monitoring Apr 17, 2026, 08:52 AM UTC

    Our fix has been released! Service partners on HUB Health should no longer get "500 server error" when accessing system.

  18. resolved Apr 17, 2026, 09:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Degraded performance - Settlement Tool (ClaimShop)

Detected by Pingoru
Mar 30, 2026, 11:30 AM UTC
Resolved
Mar 30, 2026, 12:16 PM UTC
Duration
45m
Affected: All (Entire system affected)
Timeline · 5 updates
  1. investigating Mar 30, 2026, 11:30 AM UTC

    Some of our users are currently experiencing issues with degraded performance in ClaimShop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Mar 30, 2026, 11:31 AM UTC

    A fix has been implemented. We are monitoring results.

  3. monitoring Mar 30, 2026, 11:44 AM UTC

    Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.

  4. monitoring Mar 30, 2026, 11:47 AM UTC

    Some users may still experience issues. We are working to resolve issues for a while yet.

  5. resolved Mar 30, 2026, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 16, 2026

Disruption of service - CORE & HUB

Detected by Pingoru
Mar 16, 2026, 07:06 AM UTC
Resolved
Mar 16, 2026, 07:35 AM UTC
Duration
29m
Affected: All (Entire system affected)
Timeline · 5 updates
  1. investigating Mar 16, 2026, 07:06 AM UTC

    Some of our users are currently experiencing working in CORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. identified Mar 16, 2026, 07:06 AM UTC

    The issue has been identified. We are working to resolve it as soon as possible.

  3. identified Mar 16, 2026, 07:11 AM UTC

    In attempt to fix the issue, more users than expected may experience service outtage.

  4. monitoring Mar 16, 2026, 07:18 AM UTC

    A fix has been implemented, and we are monitoring the results. Users may experience degraded performance while the systems stabilize.

  5. resolved Mar 16, 2026, 07:35 AM UTC

    The issue has been resolved and system is back to normal. We are sorry for the inconvenience this may have caused.

Read the full incident report →

Critical March 10, 2026

Disruption of service - Scalepoint ID

Detected by Pingoru
Mar 10, 2026, 06:12 AM UTC
Resolved
Mar 10, 2026, 07:26 AM UTC
Duration
1h 13m
Affected: All (Entire system affected)All (Entire system affected)
Timeline · 3 updates
  1. investigating Mar 10, 2026, 06:12 AM UTC

    Some of our users are currently experiencing issues with access to ClaimShop and CORE & HUB Services. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Mar 10, 2026, 06:15 AM UTC

    Issue has been resolved. We are monitoring situation.

  3. resolved Mar 10, 2026, 07:26 AM UTC

    This incident har been resolved.

Read the full incident report →

Minor February 27, 2026

Degraded performance - HUB Health

Detected by Pingoru
Feb 27, 2026, 10:11 AM UTC
Resolved
Feb 27, 2026, 11:40 AM UTC
Duration
1h 29m
Affected: HUB Health
Timeline · 3 updates
  1. investigating Feb 27, 2026, 10:11 AM UTC

    Many users are experiencing issues with MitID. The issue is being reported by external provider as a general issue with MitID. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Feb 27, 2026, 10:38 AM UTC

    We continue to monitor the situation. Once word of MitID is working again, we will report back.

  3. resolved Feb 27, 2026, 11:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 26, 2026

Disruption of service - SMS Communication Core & HUB and ClaimShop

Detected by Pingoru
Feb 26, 2026, 12:56 PM UTC
Resolved
Feb 26, 2026, 01:16 PM UTC
Duration
20m
Affected: CommunicationCommunication
Timeline · 3 updates
  1. investigating Feb 26, 2026, 12:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 26, 2026, 01:01 PM UTC

    Issues seems to be resolved. We are monitoring the situation.

  3. resolved Feb 26, 2026, 01:16 PM UTC

    A small disturbance was identified at external supplier, causing a delay in SMS delivery. Once issue was resolved all text messages were released.

Read the full incident report →

Minor February 24, 2026

Disruption of service - Communication Core & HUB and ClaimShop

Detected by Pingoru
Feb 24, 2026, 12:45 PM UTC
Resolved
Feb 24, 2026, 02:28 PM UTC
Duration
1h 42m
Affected: CommunicationCommunication
Timeline · 6 updates
  1. investigating Feb 24, 2026, 12:45 PM UTC

    Some of our users are currently experiencing issues receiving SMS and / or e-mails. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. monitoring Feb 24, 2026, 12:50 PM UTC

    Unscheduled disturbance towards Telenor Danmark, has been identified as the cause. We are monitoring the situation.

  3. monitoring Feb 24, 2026, 01:14 PM UTC

    We continue to monitor situation and are in dialoge with relevant provider.

  4. monitoring Feb 24, 2026, 01:24 PM UTC

    We are seeing SMS deliveries are starting to work again. We expect external provider to confirm soon.

  5. monitoring Feb 24, 2026, 01:31 PM UTC

    No further disruption has been seen in internal logs. We are still monitoring situation.

  6. resolved Feb 24, 2026, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

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