Scalepoint experienced a critical incident on June 12, 2026 affecting All (Entire system affected) and Settlement Tool, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Settlement Tool
Update timeline
- investigating Jun 12, 2026, 11:29 AM UTC
Some of our claimshandlers are unable to complete work in Settlement Tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Jun 12, 2026, 11:40 AM UTC
A fix has been implemented, we are monitoring results.
- resolved Jun 12, 2026, 01:13 PM UTC
This incident has been resolved.