Salsify Outage History

Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.

Our Home Depot partners have implemented a fix for the issue that was causing 403 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations. We are monitoring for continued success. If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart has reported progress in resolving the internal errors that have been broadly impacting supplier API submissions. As of 6:40 PM WET (1:40 PM EDT), our engineering team has observed the first successful publications through the Walmart 1P (Vendor) and Enhanced Content (OAuth) connectors. While this indicates that the service is recovering, we are continuing to monitor the success rate to ensure stability across all accounts. Action Required for Failed Submissions: Please note that any publications that failed prior to this recovery window will not automatically reprocess. Please republish the affected products to transmit them to Walmart. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for assistance or questions.

The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected. We are monitoring for continued success, and final confirmation from our provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineers have identified and addressed an issue which was causing long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times should be returning to normal. We are continuing to monitor closely. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

On March 2, 2026 at approximately 9:00PM UTC, multiple connection failures occurred when processing imports from and exports to the Salsify FTP. The connection errors appear to be resolved as of 9:30PM UTC. We are continuing to monitor the imports and exports connecting to the Salsify FTP to ensure this does not occur again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We have observed that import runs are now processing normally. Our engineering team continues to monitor the system to ensure all services—including product list additions and filtering—remain stable and fully operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

We received reports that some users were unable to save Formulas on Channel Attributes, and a fix has since been pushed to correct this experience. We are monitoring for continued success. Users are able to save Formulas on Channel Attributes at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

Following an earlier outage originating from our infrastructure provider, access to the Salsify platform has been restored. Users should now be able to log in and access the application. We are continuing to monitor the situation closely to ensure stability. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ if you continue to experience issues or have questions.

We are continuing to monitor for any further issues.

Our infrastructure provider is still experiencing issues as they work to fully recover all services. We are still seeing some impacts from this, to the Salsify platform. We continue to monitor closely and will provide further updates as we have them Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions

Our infrastructure provider is making progress toward full recovery of all services. We are continuing to monitor closely and will provide further updates as we have them. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

Our infrastructure provider is making progress towards full resolution, and we continue to monitor. Our next update will be provided tomorrow morning around 4AM EST. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

Export and publication performance has returned to normal. Our engineers are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

Our engineering team has deployed a hotfix to address the issue causing publications to Walmart Marketplace V5 (Walmart Marketplace (Item Spec 5 Direct Connection) - Item Setup and Walmart Marketplace (Item Spec 5 Direct Connection) - Partial Content Refresh schemas) to fail. This change works around the upstream API issue related to access token validation. We have observed initial successful publications following this fix and are now actively monitoring the connection to ensure sustained stability. We are still engaged with our partners at Walmart to understand the root cause of the initial change. Any publications that failed during this incident will need to be republished.

The Walmart Omnispec Partial Content Refresh Connector has been rolled back to the previous version. Publishes are now going through as expected. For any previous publishes that were published yesterday but there is no feedback returned and the updates are not appearing within your Walmart portal, please try republishing again and confirm the publish is completing successfully and there is either feedback being returned or the updates are going through successfully. We will be conducting a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.