Salsify incident
Publishes to Walmart Omni Spec Partial Content Refresh not processing
Salsify experienced a major incident on September 11, 2025 affecting Walmart, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 10:11 AM UTC
We are experiencing a service incident impacting the Walmart Omni Spec Partial Content Refresh connector. This issue is preventing successful content publications. While publications may appear successful within Salsify, they are not being processed by Walmart, which prevents your content from updating. We’ve identified that a recent regular schema update led to the issue, which occurred on September 10, 2025, at 11:00 AM EST. Our team is actively working to revert the connector to the previous version. This is our top priority, and we will provide an update once this mitigation step is complete and the service is restored. We will then conduct a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- monitoring Sep 11, 2025, 04:43 PM UTC
The Walmart Omnispec Partial Content Refresh Connector has been rolled back to the previous version. Publishes are now going through as expected. For any previous publishes that were published yesterday but there is no feedback returned and the updates are not appearing within your Walmart portal, please try republishing again and confirm the publish is completing successfully and there is either feedback being returned or the updates are going through successfully. We will be conducting a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
- resolved Sep 12, 2025, 03:39 PM UTC
The Walmart Omnispec Partial Content Refresh Connector has been rolled back to the previous version. Publishes are now going through as expected. For any previous publishes that were published on 9/10 but there is no feedback returned and the updates are not appearing within your Walmart portal, please try republishing again and confirm the publish is completing successfully and there is either feedback being returned or the updates are going through successfully. We will be conducting a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.