Salsify incident

Issue Saving Channel Attribute Formulas

Notice Resolved View vendor source →

Salsify experienced a notice incident on November 18, 2025 affecting Salsify Application, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 05:30 PM UTC
Resolved
Nov 18, 2025, 06:41 PM UTC
Duration
1h 11m
Detected by Pingoru
Nov 18, 2025, 05:30 PM UTC

Affected components

Salsify Application

Update timeline

  1. monitoring Nov 18, 2025, 05:30 PM UTC

    We received reports that some users were unable to save Formulas on Channel Attributes, and a fix has since been pushed to correct this experience. We are monitoring for continued success. Users are able to save Formulas on Channel Attributes at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

  2. resolved Nov 18, 2025, 06:41 PM UTC

    This incident has been resolved.