Salsify incident
Slowness / delays when exporting and publishing data from Salsify
Salsify experienced a minor incident on October 15, 2025 affecting Salsify Application and Readiness Reports and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 07:15 PM UTC
Our engineers are investigating issues with slowness when exporting from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
- investigating Oct 15, 2025, 07:31 PM UTC
Our engineers are investigating issues with slowness when exporting or publishing from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
- monitoring Oct 15, 2025, 08:57 PM UTC
Export and publication performance has returned to normal. Our engineers are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.
- resolved Oct 16, 2025, 09:21 PM UTC
This incident has been resolved.