Retell AI incident

Conversation Flow agent potentially stay silent after function node

Notice Resolved View vendor source →

Retell AI experienced a notice incident on July 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 03:38 PM UTC
Resolved
Jul 14, 2025, 10:00 AM UTC
Duration
—
Detected by Pingoru
Jul 14, 2025, 03:38 PM UTC

Update timeline

  1. resolved Jul 14, 2025, 03:38 PM UTC

    3am: a culprit release was deployed, leading to some of the conversation flow agents stay silent after a function. It happens when a function and response is happening at same time, and is due to a message order issue before feeding to LLM. 8am: a fix is being deployed 8:30am: fix is fully deployed