Retell AI incident

Call and API failures due to Stripe outage

Major Resolved View vendor source →

Retell AI experienced a major incident on December 16, 2025 affecting API and Web Call and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 03:10 PM UTC
Resolved
Dec 16, 2025, 03:40 PM UTC
Duration
30m
Detected by Pingoru
Dec 16, 2025, 03:10 PM UTC

Affected components

APIWeb CallPhone Call

Update timeline

  1. monitoring Dec 16, 2025, 04:59 PM UTC

    For around 30 minutes, calls and API requests failed due to an issue with Stripe. The outage occurred between 7:10 and 7:40 PST. This has been identified as an outage from our payment provider (Stripe). We are continuing to monitor the situation.

  2. resolved Dec 16, 2025, 07:56 PM UTC

    This incident has been resolved.