Retell AI incident

Call and API failures due to Stripe outage

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Resolved after 30 minutes, affecting API and Web Call and 1 more, on December 16, 2025.

monitoring Dec 16, 2025, 04:59 PM UTC

For around 30 minutes, calls and API requests failed due to an issue with Stripe. The outage occurred between 7:10 and 7:40 PST. This has been identified as an outage from our payment provider (Stripe). We are continuing to monitor the situation.

Started
Dec 16, 2025, 03:10 PM UTC
Resolved
Dec 16, 2025, 03:40 PM UTC
Duration
30m
Detected by Pingoru
Dec 16, 2025, 03:10 PM UTC

Affected components

APIWeb CallPhone Call

Update timeline

  1. monitoring Dec 16, 2025, 04:59 PM UTC

    For around 30 minutes, calls and API requests failed due to an issue with Stripe. The outage occurred between 7:10 and 7:40 PST. This has been identified as an outage from our payment provider (Stripe). We are continuing to monitor the situation.

  2. resolved Dec 16, 2025, 07:56 PM UTC

    This incident has been resolved.

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