Retell AI incident

Scheduled batch calls not running

Minor Resolved View vendor source →

Retell AI experienced a minor incident on January 27, 2026, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 10:30 PM UTC
Resolved
Jan 28, 2026, 01:15 AM UTC
Duration
2h 45m
Detected by Pingoru
Jan 27, 2026, 10:30 PM UTC

Update timeline

  1. resolved Jan 28, 2026, 02:52 AM UTC

    Scheduled batch calls did not run from 2:35 PM to 5:15 PM PST. The service has now recovered. Any batch calls whose scheduling window still included 5:15 PM were executed at that time. Batch calls whose scheduling window was fully missed were not executed.