Retell AI experienced a minor incident on February 20, 2026 affecting Phone Call, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Call
Update timeline
- identified Feb 20, 2026, 09:43 PM UTC
We are currently experiencing service degradation affecting SIP trunking through our upstream provider, Telnyx. This may result in call connection issues. https://status.telnyx.com/
- resolved Feb 21, 2026, 02:01 AM UTC
This incident has been resolved.