Resolved after 1 hour 41 minutes, affecting Phone Call, on July 29, 2026.
This has been fixed, we are monitoring.
Affected components
Phone Call
Update timeline
- investigating Jul 29, 2026, 03:26 PM UTC
We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.
- identified Jul 29, 2026, 03:35 PM UTC
The issue was identified as a datacenter issue from underlying telephony provider, where 2 out of 3 datacenters failed to deliver webhook to Retell backend server.
- monitoring Jul 29, 2026, 03:39 PM UTC
This has been fixed, we are monitoring.
- resolved Jul 29, 2026, 03:42 PM UTC
This incident has been resolved.
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