Retell AI incident

Small portion of community voice not working

Notice Resolved View vendor source →

Retell AI experienced a notice incident on March 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 06:21 PM UTC
Resolved
Mar 04, 2026, 02:30 PM UTC
Duration
—
Detected by Pingoru
Mar 04, 2026, 06:21 PM UTC

Update timeline

  1. resolved Mar 04, 2026, 06:21 PM UTC

    There was an accidental change in the logic of account cleanup that led to the deletion of small portion of community voice resources, which caused those agents with the voice having issues. We have fixed the logic, and have been running a backfill to detect and add back those resources.