Retell AI incident

Calls returning concurrency_limit_reached

Major Resolved View vendor source →

Retell AI experienced a major incident on May 25, 2026 affecting Web Call and Phone Call, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 11:00 PM UTC
Resolved
May 25, 2026, 11:41 PM UTC
Duration
40m
Detected by Pingoru
May 25, 2026, 11:00 PM UTC

Affected components

Web CallPhone Call

Update timeline

  1. investigating May 25, 2026, 11:00 PM UTC

    Due to an error in the code, the concurrency of orgs are incorrectly calculated and returning concurrency_limit_reached for many calls.