Retell AI incident

Calls returning concurrency_limit_reached

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Resolved after 40 minutes, affecting Web Call and Phone Call, on May 25, 2026.

investigating May 25, 2026, 11:00 PM UTC

Due to an error in the code, the concurrency of orgs are incorrectly calculated and returning concurrency_limit_reached for many calls.

Started
May 25, 2026, 11:00 PM UTC
Resolved
May 25, 2026, 11:41 PM UTC
Duration
40m
Detected by Pingoru
May 25, 2026, 11:00 PM UTC

Affected components

Web CallPhone Call

Update timeline

  1. investigating May 25, 2026, 11:00 PM UTC

    Due to an error in the code, the concurrency of orgs are incorrectly calculated and returning concurrency_limit_reached for many calls.

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