Retell AI incident

Platform voice Grace and Nico not working

Minor Resolved View vendor source →

Retell AI experienced a minor incident on June 12, 2026 affecting Web Call and Phone Call, lasting 9h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 07:30 AM UTC
Resolved
Jun 12, 2026, 04:44 PM UTC
Duration
9h 13m
Detected by Pingoru
Jun 12, 2026, 07:30 AM UTC

Affected components

Web CallPhone Call

Update timeline

  1. investigating Jun 12, 2026, 04:31 PM UTC

    The platform voice, Grace and Nico, are not working

  2. resolved Jun 12, 2026, 04:44 PM UTC

    The issue is resolved now