Retell AI incident

Platform voice Grace and Nico not working

Minor Vendor's status page →

Resolved after 9 hours 13 minutes, affecting Web Call and Phone Call, on June 12, 2026.

investigating Jun 12, 2026, 04:31 PM UTC

The platform voice, Grace and Nico, are not working

Started
Jun 12, 2026, 07:30 AM UTC
Resolved
Jun 12, 2026, 04:44 PM UTC
Duration
9h 13m
Detected by Pingoru
Jun 12, 2026, 07:30 AM UTC

Affected components

Web CallPhone Call

Update timeline

  1. investigating Jun 12, 2026, 04:31 PM UTC

    The platform voice, Grace and Nico, are not working

  2. resolved Jun 12, 2026, 04:44 PM UTC

    The issue is resolved now

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