Retell AI incident

Calls failing to start and concurrency stuck

Major Resolved View vendor source →

Retell AI experienced a major incident on February 10, 2026 affecting Phone Call, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2026, 10:12 PM UTC
Resolved
Feb 10, 2026, 10:18 PM UTC
Duration
5m
Detected by Pingoru
Feb 10, 2026, 10:12 PM UTC

Affected components

Phone Call

Update timeline

  1. identified Feb 10, 2026, 10:12 PM UTC

    There were call initialization issues between 1:35pm and 1:43pm PST. Calls are back online now, but concurrency for some users may be stuck. We are working on a fix.

  2. resolved Feb 10, 2026, 10:18 PM UTC

    Calls and concurrency should be back to normal.