Resolved after 30 minutes, affecting Alerting and Analytics and 1 more, on May 25, 2026.
We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue. Note that no call or chat data were lost.
Affected components
Update timeline
- investigating May 25, 2026, 09:09 PM UTC
Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.
- investigating May 25, 2026, 09:12 PM UTC
We are continuing to investigate this issue.
- investigating May 25, 2026, 09:13 PM UTC
We are continuing to investigate this issue.
- identified May 25, 2026, 09:33 PM UTC
We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue. Note that no call or chat data were lost.
- resolved May 25, 2026, 09:40 PM UTC
The issue has been fixed and all services are back to working.
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