Retell AI incident

Call/chat history, analytics and QA dashboard down

Major Resolved View vendor source →

Retell AI experienced a major incident on May 25, 2026 affecting Alerting and Analytics and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 09:09 PM UTC
Resolved
May 25, 2026, 09:40 PM UTC
Duration
30m
Detected by Pingoru
May 25, 2026, 09:09 PM UTC

Affected components

AlertingAnalyticsDashboardQA

Update timeline

  1. investigating May 25, 2026, 09:09 PM UTC

    Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.

  2. investigating May 25, 2026, 09:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 25, 2026, 09:13 PM UTC

    We are continuing to investigate this issue.

  4. identified May 25, 2026, 09:33 PM UTC

    We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue. Note that no call or chat data were lost.

  5. resolved May 25, 2026, 09:40 PM UTC

    The issue has been fixed and all services are back to working.